7 Replies Latest reply on Aug 25, 2014 8:56 AM by Captiv8r

    Images paste incorrectly

    Nickolopogus33

      After copying screenshot image and pasting into a topic, the image appears extremely low resolution (images and gradients - looks like living room blinds).

        • 1. Re: Images paste incorrectly
          Peter Grainge Adobe Community Professional

          Has the image been resized somewhere along the line?

           

          What format is it?

           

          What is the source of the image?

           

          Which version of Rh?

           


          See www.grainge.org for RoboHelp and Authoring tips

           

           

          @petergrainge

          • 2. Re: Images paste incorrectly
            Nickolopogus33 Level 1

            No, it hasn’t been resized.

             

            The image is placed in a temporary editor (Snagit editor – the file type is listed as “unsaved”). Previously, I had no problems just copying and pasting  from the editor into RoboHelp.

             

            The source is my company’s billing software (testing environment – live environment does the same).

             

            RoboHelp 10

             

            I read a post of another person with the same issue and discovered something they had….previously, if you pasted into RH, it would paste as a .jpg. Now, it’s pastes as a .gif. If you save the image from the Snagit Editor to the hard drive (as a .png for example), then right-click in the topic and choose the “insert image” option, it works perfectly. However, this adds several steps to the process. Screenshots of windows that don’t contain a dense gradient look fine with the traditional short method, so it’s a rare problem in my case, I just want to know why it’s different now.

            • 3. Re: Images paste incorrectly
              Peter Grainge Adobe Community Professional

              The answer is along the lines I expected. You cannot control the format when pasting and what you are getting is just not supporting the way the image is created to start with. Sorry to say but I think you have to go through the steps to have it saved as a PNG that supports your image.

               


              See www.grainge.org for RoboHelp and Authoring tips

               

               

              @petergrainge

              • 4. Re: Images paste incorrectly
                Nickolopogus33 Level 1

                That's what I figured; but odd that it did not used to behave this way. I have concrete proof of it - as I still have my old PC tower at my desk and ran a test on it using the dense gradient image. The short, copy and paste method worked like a charm. It just doesn't with my new PC. Thanks for your help, Peter, I appreciate all the work you do with RH!

                • 5. Re: Images paste incorrectly
                  Peter Grainge Adobe Community Professional

                  Which version of Rh did it work in?

                   


                  See www.grainge.org for RoboHelp and Authoring tips

                   

                   

                  @petergrainge

                  • 6. Re: Images paste incorrectly
                    Nickolopogus33 Level 1

                    RoboHelp 10 - the exact same build.

                    • 7. Re: Images paste incorrectly
                      Captiv8r Adobe Community Professional & MVP

                      Hi there

                       

                      Likely, for whatever reason, before it was sensing that the image should be in JPG format. JPG has millions of colors. My guess is that it's now sensing and saving as .GIF (256 color palette) so the colors are being dithered.

                       

                      Really, this just exemplifies why you shouldn't ever really consider pasting into RoboHelp. As Peter stated, save the image first using either SnagIt or RoboScreenCapture, then insert the image reference in RoboHelp.

                       

                      Cheers... Rick