Multiscreen HTML5 Map ID file: loadcsh.js -  rhmapno parameter is converted to uppercase and CSH not working

There are several copies of that script in your Rh installation folder. I just looked at the one in

C:\Program Files (x86)\Adobe\Adobe RoboHelp 11\CSH API\iOS\helpfiles\iphone\template\scripts

and it is already set to uppercase there so it is not getting changed.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Hi Peter,

The issue has to do with the actual value held by the "RHMAPNO" variable. The Regular Expression comparison is case sensitive and when comparing the "rhmapno" (this is the value held by RHMAPNO varaible) against the redirected URL parameter (index.htm?RHMAPNO=2002)

This results in the failure of the appropriate section help load.

RHMAPNO is a constant with the value ""rhmapno" in lower case (see constants.js). So while your CSH isn't working, this doesn't seem to be the problem. Or are you putting the URL variable into upper case? If so, what method are you using for calling the help? The default CSH API?

Are you certain that the map files are all selected in the SSL settings? The most common cause for CSH not working is when one or more map files are not selected.

If the upper case is the problem, find the file constants.js in the RH installation folder. If you change the value rhmapno to upper case, all should work well.

Kind regards,

Willam

Hello William,

The resolution is to change the rhmapno variable to upper case in the constant.js file.  We tested this by manually editing one of the HTML5 profiles; however, within RoboHelp is there a way to permanently make this change to avoid human error?

Thank you for your help thus far, and thanks in advance for your continued help.

Erica

Permanently? You can change the seed files as Peter already indicated. And you can file a bug with Adobe: Adobe - Feature Request/Bug Report Form

Kind regards,

Willam