2 Replies Latest reply on Aug 25, 2014 1:06 PM by A.T. Romano

    I have premier elements 9. I can no longer create videos. Is it because of upgrade? Please tell me what to do. TY

    smokeymountainwedding

      When I open elements 9- to create a new video- it is now just a blank, black/gray screen. I can no longer create videos. I can't upload from computer, etc. Is this from the new download of Rebel?

      Please tell me what to do, where to go. I realize this is an old version- but I liked it and it was easy to use....Am I required to purchase another version now?

        • 2. Re: I have premier elements 9. I can no longer create videos. Is it because of upgrade? Please tell me what to do. TY
          A.T. Romano Level 7

          smokeymountainwedding

           

          You need to explain your situation further so we are clear on how to answer your question.

           

          1. What computer operating system is your Premiere Elements 9 running on? Have you been and are you now running the program

          as the 9.0.1 Update? When you the last time that you used this program successfully for one of your video productions?

           

          2. Are you trying to import video from the Canon EOS Rebel t3i or another model into Premiere Elements 9 workspace?

          From what I have read, the camera records with a MPEG4 video compression and has a .mov file extension. Is that true? What camera setting are you using 1920 x 1080, 1280 x 720, or other? And, what does it say for frames per second?

          So, do you have the latest version of QuickTime installed on your computer with Premiere Elements 9.

           

          Bottom line: are you using the same computer, same Premiere Elements 9, same Canon footage, that worked before and now it is not working?

           

          And, please clarify...important....do you meet this problem even before you try to import your Canon video into a project?

          When you open the program from its desktop icon, are you left facing a gray window with menu names across the top that will not open?

           

          Lots of questions, lots of answers needed.

           

          Your details will help us to help you.

           

          Thank you.

           

          ATR