0 Replies Latest reply on Aug 25, 2014 12:19 PM by OceanDoctor

    Suddenly unable to import video LR 5.5/5.6

    OceanDoctor

      A few days ago LR 5.5 (Windows 8.1) suddenly failed to import any videos that had previously been importing without a problem. I am receiving the error message, "an unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed."

       

      I have Googled this error and scoured this forum without a solution.

       

      What I have tried without success:

      • Completely uninstalling and reinstalling (thorough uninstall)
      • Upgrading to 5.6
      • Uninstalling/reinstalling Quicktime
      • Trying to import video with a fresh catalog
      • Trying to import many different video formats
      • Ensuring my machine is not infected
      • Adding rule to allow Lightroom through firewall
      • Restoring to a previous Windows restore point

       

      I am still able to import stills.

       

      Grateful for any ideas on solving this.

       

      Lightroom version: 5.6 [974614]

      License type: Perpetual

      Operating system: Windows 8.1 Home Premium Edition

      Version: 6.3 [9600]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 1.6 GHz

      Built-in memory: 3911.2 MB

      Real memory available to Lightroom: 3911.2 MB

      Real memory used by Lightroom: 277.9 MB (7.1%)

      Virtual memory used by Lightroom: 244.4 MB

      Memory cache size: 147.2 MB

      Maximum thread count used by Camera Raw: 2

      System DPI setting: 120 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

       

      Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6

      Library Path: F:\Documents\_APPS\Adobe Lightroom\Catalog01\Catalog01.lrcat

      Settings Folder: C:\Users\David\AppData\Roaming\Adobe\Lightroom

       

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) Nikon Tether Plugin

       

      Adapter #1: Vendor : 8086

          Device : 166

          Subsystem : 7461025

          Revision : 9

          Video Memory : 96

      Adapter #2: Vendor : 1414

          Device : 8c

          Subsystem : 0

          Revision : 0

          Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Speakers (Realtek High Definition Audio)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      CardID: 358

      Direct2DEnabled: false

      GPUDevice: D3D

      MaxTexture2DSize: 8192

      OGLEnabled: true

      Renderer: Intel(R) HD Graphics 4000

      ShaderModel: 11.1

      Vendor: Intel

      VendorID: 32902

      Version: 8086:0166:7461025:0009