14 Replies Latest reply: Sep 10, 2014 10:35 AM by RichinZ

iOS 8 YouTube Bug

ZRichins Aug 25, 2014 3:24 PM

I'm having problems in iOS 8 watching embedded YouTube videos. They load correctly but when I press the red play button nothing happens. I've tested this in both the content viewer as well as my own multi-folio app on both iOS 8 and 7. Works fine in 7, broken in 8. Any ideas?

1. Re: iOS 8 YouTube Bug

Scott Landis Aug 26, 2014 11:19 AM (in response to ZRichins)

Just chiming in to say I'm seeing the same issue.
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2. Re: iOS 8 YouTube Bug

Neil Enns - Adobe Aug 26, 2014 11:30 AM (in response to Scott Landis)

Thanks guys. I've shared it with the iOS viewer team, they'll investigate.

Neil
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3. Re: iOS 8 YouTube Bug

JayIrwin14 Aug 28, 2014 11:29 AM (in response to ZRichins)

I've tried this on both iOS7 and iOS8 using both V31 and V32 viewers and both seem to be working fine for me. Can you send me the version of the viewer you are using as well as the HTML frame you pasted into In Design to create the frame so I can investigate further?
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4. Re: iOS 8 YouTube Bug

RichinZ Aug 28, 2014 12:48 PM (in response to JayIrwin14)

This is ZRichins, I accidentally posted the original question from another account.

I'm using the V31 viewer and a web content overlay. This isn't just one implement that is failing, all previous implements are failing now as well (at least 6 or 7 across several folios). So it's not that relevant what URL I have pasted into the overlay panel.
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5. Re: iOS 8 YouTube Bug

ZRichins Sep 8, 2014 8:01 AM (in response to ZRichins)

Is there an update on this issue? With iOS 8 launching within the next week or so I'm curious if there are any plans to fix this bug?
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6. Re: iOS 8 YouTube Bug

Bob Bringhurst Sep 8, 2014 8:42 AM (in response to ZRichins)

The DPS team is actively fixing bugs prior to the iOS 8 release, but I'm not sure if this YouTube bug has been fixed. After the iOS 8 launch, there will likely be a number of bug fixes for the v31/v32 viewers and enhancements to the v32 viewer. You can see a summary of bug fixes here:
Digital Publishing Suite Help | DPS Bug Fix Release Notes
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7. Re: iOS 8 YouTube Bug

Neil Enns - Adobe Sep 8, 2014 9:28 AM (in response to Bob Bringhurst)

For this specific issue, as Jay mentioned earlier in the thread, we couldn’t reproduce the issue and he requested samples. Can you please send him samples of your content that illustrate the issue?

Neil
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8. Re: iOS 8 YouTube Bug

ZRichins Sep 8, 2014 9:44 AM (in response to JayIrwin14)

Here is the link that is pasted into the web content overlay: Conquering Roads (1937) - YouTube

This is a screenshot of the overlay panel settings.

We're using viewer version 31 that was updated in August.

Our app and folios are free if you'd like to try it in our own viewer: Wavetronix on the App Store on iTunes
None of the videos in our folios are currently working, but to save you time download the Spring 2014 issue and goto the cover story. It has a video on the first page of the story.
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9. Re: iOS 8 YouTube Bug

ZRichins Sep 8, 2014 9:44 AM (in response to Neil Enns - Adobe)

Will do Neil, thanks.
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10. Re: iOS 8 YouTube Bug

ZRichins Sep 8, 2014 12:01 PM (in response to JayIrwin14)

BTW, we installed the iOS 8 beta on another iPad in the office and it is also having problems playing the videos so we're fairly confident this isn't a device specific problem.
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11. Re: iOS 8 YouTube Bug

RichinZ Sep 9, 2014 12:38 PM (in response to ZRichins)

I just tried using the v32 viewer on my development iPad with iOS 8 to test if this bug had been fixed. It has not. YouTube videos will still not play in any of my folios.
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12. Re: iOS 8 YouTube Bug

RichinZ Sep 10, 2014 8:36 AM (in response to ZRichins)

Just updated to the GM of iOS 8. Videos still not playing...
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13. Re: iOS 8 YouTube Bug

JayIrwin14 Sep 10, 2014 10:25 AM (in response to ZRichins)

OK, I think I've narrowed in on a potential workaround while we look into why your way doesn't work on ios8. I've now been able to reproduce this the way you built it but if you build it another way it works fine on both ios7 and 8 (which is the way I was building it and why I couldn't reproduce the issue).
I see that you are creating the web view frame and then pasting the embed url into the overlay panel field.
http://www.youtube.com/embed/_AO4TVoaCPI
But if you just copy the full embed url ...
<iframe width="420" height="315" src="http://www.youtube.com/embed/_AO4TVoaCPI" frameborder="0" allowfullscreen></iframe>
into your clipboard you can go to an In Design doc and just paste it into the doc. ID will automatically create a web view frame for you based on the frame size you specified and open the web content overlay panel. You can then set up the Auto play settings and whatever else you would like. Make sure you add in that http: into the url as YouTube does not have it in their embed url. You will see it added in the example above just before the //www.youtube.com...

Now that we have some exact repro steps for this I am opening up a bug for the way you are creating it to see what we can do and why it's not working in iOS8. But in the meantime, this other way works in iOS8 as well.

Thanks for your patience and we'll try and get this all fixed up asap.
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14. Re: iOS 8 YouTube Bug

RichinZ Sep 10, 2014 10:35 AM (in response to JayIrwin14)

Thanks for your help. I appreciate you providing a workaround while the bug is fixed.
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