1 Reply Latest reply on Aug 25, 2014 7:53 PM by A.T. Romano
      • 1. Re: I get an error message when adding media. the file is a 20 mb MOV file. The error is "the importer reported a generic error"
        A.T. Romano Level 7

        tonyp3253

         

        What version of Premiere Elements are you using and on what computer operating system is it running?

         

        Do you have the latest version of QuickTime installed on your computer with Premiere Elements?

         

        We need to know the properties of that video that you are trying to import into your Premiere Elements project. We

        could give you links to video properties readout programs such as MediaInfo and GSpot, but we might get all we

        need to know from the brand/model/settings for the camera that recorded the video. Is this cell phone video by any chance?

         

        The answers will be in the details, so please give us the details with which to help you.

         

        Looking forward to your follow up.

         

        ATR