1 Reply Latest reply on Aug 25, 2014 6:24 PM by A.T. Romano

    Unable to update Premier Elements even after the Product and Serial number have been registered

    cathfre

      Trying to apply online updates through Premier Elements but i am told there is a problem with the serial number.

      I have followed all the online advice to try and resolve but nothing seems to work.

       

      Help required please.

        • 1. Re: Unable to update Premier Elements even after the Product and Serial number have been registered
          A.T. Romano Level 7

          cathfre

           

          This is not Adobe. Rather user to user.

           

          We will try to help you but typically Adobe is the only one who can resolve serial number issues.

           

          But, whether here or at Adobe Chat, details are needed.

           

          1. What version of Premiere Elements is involved and on what computer operating system are you trying to run it on?

           

          2. Did you successfully install the version and ran into problems only when you went to use Help Menu/Update or some

          other scenario? If so, what was the exact message that you got from Help Menu/Update? What were you seeking to update -

          Camera Raw or an Update for the version that you have?

           

          We will be watching for your details.

           

          Thanks.

           

          ATR

           

          Add On...If you have the current version and want to contact Adobe Chat, please click on the following link

          Contact Customer Care

          which is set to

          Premiere Elements

          Adobe ID, Signing In

          Adobe ID. Sign In, and Account Help

          Chat Panel

          If the link does not hold its set, then you will have to navigate to the Chat Panel using the above titles as guides.

          At this moment, the Chat Panel seems to be in working condition.