1 Reply Latest reply on Aug 26, 2014 2:17 PM by Rajashree Bhattacharya

    Photoshop CC not recognizing that CC app is online

    artvikas

      The issue is happening on PC. After starting photoshop, CC shows a dialog box saying :

      WE ARE HAVING TROUBLE VERIFYING YOUR MEMBERSHIP.  Either you are offline, or  there's a billing issue with your team account.

      Here I can Continue or Retry. I have Retried but nothing happens. So only thing I can do is continue.

      But I am not offline as I am able to login into CREATIVE CLOUD application. And I am sure there is no billing issue either.

      Adobe-Issue.jpg