1 Reply Latest reply on Aug 27, 2014 8:19 AM by Peter Spier

    InDesign CS6 crash on opening

    drowland86

      I have a customer who was using InDesign last week just fine, now it won't open.  The program crashes on launch, it gets to "starting panels" then dies.  It was InDesign CS6 8.0.0, but we tried updating it to 8.0.2, same results.  I'd like to avoid re-install, but will tell the customer it's required if needed.  I did read through several of the forum posts and tried deleting the pref and renaming the Support for Javascript.rpln, but that didn't seem to do anything.  I did notice if I pulled her InDesign SavedData from a backup (2.5MB) and opened InDesign it would wipe out the file and make a new 52kb file.

       

      OS: Windows 7 Pro x64

      CPU: Intel Xeon E3-1240 V2

      RAM: 16GB

       

      8.0.0 ORIGINAL ERROR

      ****************************************

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: SUPPORT FOR JAVASCRIPT.RPLN, version: 8.0.0.370, time stamp: 0x4f72caab

      Exception code: 0xc0000005

      Fault offset: 0x00020334

      Faulting process id: 0x4048

      Faulting application start time: 0x01cfc14510acc6b9

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\SUPPORT FOR JAVASCRIPT.RPLN

      Report Id: 520eb966-2d38-11e4-8c1c-7446a0b291da

       

      8.0.2 UPDATE

      ****************************************

      Faulting application name: InDesign.exe, version: 8.0.2.413, time stamp: 0x51fb7197

      Faulting module name: SUPPORT FOR JAVASCRIPT.RPLN, version: 8.0.0.370, time stamp: 0x4f72caab

      Exception code: 0xc0000005

      Fault offset: 0x00020334

      Faulting process id: 0x3488

      Faulting application start time: 0x01cfc1466b00276d

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\SUPPORT FOR JAVASCRIPT.RPLN

      Report Id: b09a130f-2d39-11e4-8c1c-7446a0b291da