2 Replies Latest reply on Aug 27, 2014 8:27 AM by A.T. Romano

    Re-installing after factory settings?


      So I've had my laptop for over a year and I had Adobe Premiere Elements (11?), however earlier this year I had to restore the computer to factory settings after a major system error.This completely wiped any trace that I ever had any Adobe product. Unfortunately I don't have a product key as by my recollection, it was pre-installed when I bought the laptop. I checked my e-mails to see if I actually had signed up for Adobe, but I hadn't. However when I went to where I bought the laptop, they said that I must have registered to Adobe in order to have had the software.


      Basically what I'm asking is if some laptop models are sold with pre-installed Adobe software, and if so, can it be re-installed without a product key?

        • 1. Re: Re-installing after factory settings?
          John T Smith Adobe Community Professional & MVP

          No, you can't install without a serial number

          https://www.adobe.com/account.html for your Adobe orders page... or

          Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

          • 2. Re: Re-installing after factory settings?
            A.T. Romano Level 7



            What computer operating system is involved in your question?


            You do not appear to know which program you had, besides not having a serial number.

            And, since Premiere Elements came pre-installed on your computer, it will not be found in "My Orders" since you did not purchase Premiere Elements from Adobe. But, if your product got registered somehow in its pre-installed state, you may gain information by going to "My Products" at the Adobe web site.


            Both those concerns may be addressed by going to Adobe http://www.adobe.com, signing in with your Adobe ID and Password, typing "My Products" in the Search field, and following the link to "My Products" to find what is listed there. If you find your product's name, click on it. Your serial number should be revealed.


            It is easy enough to direct you to installation files that you can use, but all is not possible without a purchased serial number for the specific product.


            Please update us on your progress.


            Any questions or need clarification, please do not hesitate to ask.


            Thank you.