4 Replies Latest reply on Aug 29, 2014 7:14 AM by EncoreBroadcastSolutions

    Crash on Launch PP ME AE

    david.marquardt

      I just started over with a new setup and installed Adobe CC, brand new windows installation

       

      windows 7 sp1

      CPU: Intel Core i7 4790k

      Mobo: ASUS Sabertooth Z97 mark1

      RAM: G.skill 16GB DDR3 1866

      Matrox MXO2MINI

       

      Premiere Pro CC(2014)

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Pro.exe

        Application Version: 8.0.1.21

        Application Timestamp: 53c7b17f

        Fault Module Name: ImageRenderer.dll

        Fault Module Version: 8.0.1.21

        Fault Module Timestamp: 53c7659e

        Exception Code: c000001d

        Exception Offset: 00000000001f5382

        OS Version: 6.1.7600.2.0.0.256.4

        Locale ID: 1033

        Additional Information 1: 0b2d

        Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350

        Additional Information 3: c22a

        Additional Information 4: c22aa4c23205653c649b0a738906b525

       

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe QT32 Server.exe

        Application Version: 8.0.1.21

        Application Timestamp: 53c7afcc

        Fault Module Name: ImageRenderer.dll

        Fault Module Version: 8.0.1.21

        Fault Module Timestamp: 53c76485

        Exception Code: c000001d

        Exception Offset: 001e5353

        OS Version: 6.1.7600.2.0.0.256.4

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

      Media Encoder CC(2014)

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Adobe Media Encoder.exe

        Application Version: 8.0.1.48

        Application Timestamp: 53c99d97

        Fault Module Name: ImageRenderer.dll

        Fault Module Version: 8.0.1.48

        Fault Module Timestamp: 53c973f4

        Exception Code: c000001d

        Exception Offset: 00000000001f5382

        OS Version: 6.1.7600.2.0.0.256.4

        Locale ID: 1033

        Additional Information 1: 8636

        Additional Information 2: 863685f0bf3e340ab304447b8b4fbcf8

        Additional Information 3: 77f4

        Additional Information 4: 77f4e769e0e751f38c9e967abedfb2d5

       

      After Effects CC(2014)

       

      After Effects error: Crash in progress. Last logged message was: <1416>

      <GPUManager> <2> Sniffer Result Code:3


      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: AfterFX.exe

        Application Version: 13.0.2.3

        Application Timestamp: 53e06bec

        Fault Module Name: ImageRenderer.dll

        Fault Module Version: 13.0.2.3

        Fault Module Timestamp: 53e0584e

        Exception Code: c000001d

        Exception Offset: 00000000001f5382

        OS Version: 6.1.7600.2.0.0.256.4

        Locale ID: 1033

        Additional Information 1: 0f2e

        Additional Information 2: 0f2e4625c9946dee74ad73d4872f948e

        Additional Information 3: 05c1

        Additional Information 4: 05c1865944a037b49b5906cfe46ff9eb

        • 1. Re: Crash on Launch PP ME AE
          david.marquardt Level 1

          i tried reinstalling a few times to no avail, i also tried selective reboot

          • 2. Re: Crash on Launch PP ME AE
            EncoreBroadcastSolutions

            David, here's a reply I found:

             

            Re: Premiere Pro crashes at splash screen

             

            Personally, I suspect a display driver.  Follow this procedure to completely uninstall nVidia.  (As always, back up your registry file prior to making any changes.)

             

            Once you've uninstalled everything, install the driver for your Quadro 2000D from this page.  NVIDIA DRIVERS Quadro Desktop/Quadro Notebook Driver Release 340 WHQL

            This is the WHQL version for Win7 64-bit, which seems to be the best fit.  Oddly, the only Quadro driver that appears in the 'Adobe CC certified' list is v331, which is a Win7 32-bit driver...

             

             

            Remove Drivers:

             

            1. Access Add/Remove Programs via the Windows Control Panel

             

            2. Remove Any Nvidia Associated Software

             

            3. Reboot after the uninstall process has completed

             

            Remove left over files/folders:

             

            1. Access Folder Options from Windows Control Panel

             

            2. Click the view tab and select “Show hidden files/ folders and drives (Apply Settings)

             

            3. Access Drive “C” (Or wherever your OS is installed)

             

            4. Delete the folder named “NVIDIA”

             

            5. Go to “Program Files” and delete all NVIDIA associated folders

             

            6. Go to “Program Files (x86)” and delete all NVIDIA associated folders

             

            7. Go to “ProgramData” and delete all NVIDIA associated folders

             

            8. Go to “Users\YourUserName\AppData\Local” and delete all NVIDIA associated folders

             

            9. Go to “Users\YourUserName\AppData\Roaming” and delete all NVIDIA associated folders

             

            Remove left over registry entries:

             

            1. Access ‘Regedit’ (This can be found in Administrative Tools or by Windows Search)

            Please Note: We will be using the left side panel within ‘regedit’ during this tutorial

             

            2. Click “HKEY_CURRENT_USER” and extend the folder

             

            3. Click “Software” and extend the folder

             

            4. Delete NVIDIA associated folders

             

            5. Click “HKEY_LOCAL_MACHINE” and extend the folder

             

            6. Click “SOFTWARE” and extend the folder

             

            7. Delete NVIDIA associated folders

             

            8. Click “Wow6432Node” and extend the folder

             

            9. Delete NVIDIA associated folders

             

            10. Click “HKEY_USERS” and extend the folder

             

            11. Click “.DEFAULT” and extend the folder

             

            12. Click “Software” and extend the folder

             

            13. Delete NVIDIA associated folders

             

            14. Click “S-1-5-18” and extend the folder

             

            15. Click “Software” and extend the folder

             

            16. Delete NVIDIA associated folders

             

            17. Feel free to check the remaining “S-1-5” / “Software” folders for NVIDIA folders (and remove them)

             

            18. Close ‘regedit’ and empty your recycle bin, followed by a reboot

            • 3. Re: Crash on Launch PP ME AE
              david.marquardt Level 1

              Just got it running!!!  I disabled the realtek audio card (mobo) and the realtek lan (mobo) in the BIOS, reinstalled windows again, Very minimal mobo drivers (Basically just the NIC to install updates), and the Performance video driver, installed all windows updates, (there’s actually two packages called sp1), then QuickTime 7.6.2 then the CC installer package, then matrox drivers and FX wipes. Also disabled UAC & firewall, and, increased pagefile size.

              • 4. Re: Crash on Launch PP ME AE
                EncoreBroadcastSolutions Level 1

                That's excellent!

                 

                I wonder if an Adobe expert can supply us with a list of exclusions and permissions that CC requires to work properly with Windows Firewall.  I have seen a number of cloud-based programs that choke when Windows Firewall is enabled.  I'm not saying that having Firewall enabled was necessarilythe problem in this case - most probably was a driver issue.  Still, a comprehensinv Firewall setup plan for CC would be nice to have.