1 Reply Latest reply on Aug 28, 2014 1:05 AM by ramasaig

    Photoshop CC 2014 Crashing shortly after launch.


      ps error.jpg

      It says this and shuts down. Help!

        • 1. Re: Photoshop CC 2014 Crashing shortly after launch.

          I have the same problem but have failed so far to get any practical help.

          Windows Event viewer says there's a problem with a DLL 'aticaldd64.dll'. It doesn't appear I can attach a file to this message, so I'll have to paste the contents of the Event viewer report here:


          Log Name: Application
          Source:   Application Error
          Date:     28/08/2014 01:33:23
          Event ID: 1000

          Task Category: (100)

          Level:   Error
          Keywords: Classic
          User:     N/A
          Computer: Lunga


          Faulting application name: Photoshop.exe, version:, time stamp: 0x53d97a8f

          Faulting module name: aticaldd64.dll, version:, time stamp: 0x4ea7647e

          Exception code: 0xc0000005

          Fault offset: 0x0000000000441382

          Faulting process id: 0x2720

          Faulting application start time: 0x01cfc257a3aff926

          Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

          Faulting module path: C:\Windows\system32\aticaldd64.dll

          Report Id: eaa21090-2e4a-11e4-ac22-e006e66d13e6

          Event Xml:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


          <Provider Name="Application Error" />
          <EventID Qualifiers="0">1000</EventID>
          <TimeCreated SystemTime="2014-08-28T00:33:23.000000000Z" />
          <Security />



          <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>




          It's not clear to me that this forum even knows my identity, so my apologies if this reply is anonymous.