1 Reply Latest reply on Aug 28, 2014 1:05 AM by ramasaig

    Photoshop CC 2014 Crashing shortly after launch.

    Desertdoll

      ps error.jpg

      It says this and shuts down. Help!

        • 1. Re: Photoshop CC 2014 Crashing shortly after launch.
          ramasaig

          I have the same problem but have failed so far to get any practical help.

          Windows Event viewer says there's a problem with a DLL 'aticaldd64.dll'. It doesn't appear I can attach a file to this message, so I'll have to paste the contents of the Event viewer report here:

           

          Log Name: Application
          Source:   Application Error
          Date:     28/08/2014 01:33:23
          Event ID: 1000

          Task Category: (100)

          Level:   Error
          Keywords: Classic
          User:     N/A
          Computer: Lunga

          Description:

          Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f

          Faulting module name: aticaldd64.dll, version: 6.14.10.1607, time stamp: 0x4ea7647e

          Exception code: 0xc0000005

          Fault offset: 0x0000000000441382

          Faulting process id: 0x2720

          Faulting application start time: 0x01cfc257a3aff926

          Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

          Faulting module path: C:\Windows\system32\aticaldd64.dll

          Report Id: eaa21090-2e4a-11e4-ac22-e006e66d13e6

          Event Xml:

          <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

            <System>

          <Provider Name="Application Error" />
          <EventID Qualifiers="0">1000</EventID>
          <Level>2</Level>
          <Task>100</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2014-08-28T00:33:23.000000000Z" />
          <EventRecordID>75675</EventRecordID>
          <Channel>Application</Channel>
          <Computer>Lunga</Computer>
          <Security />

            </System>

            <EventData>

          <Data>Photoshop.exe</Data>
          <Data>15.1.0.148</Data>
          <Data>53d97a8f</Data>
          <Data>aticaldd64.dll</Data>
          <Data>6.14.10.1607</Data>
          <Data>4ea7647e</Data>
          <Data>c0000005</Data>
          <Data>0000000000441382</Data>
          <Data>2720</Data>
          <Data>01cfc257a3aff926</Data>
          <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>
          <Data>C:\Windows\system32\aticaldd64.dll</Data>
          <Data>eaa21090-2e4a-11e4-ac22-e006e66d13e6</Data>

            </EventData>

          </Event>

           

          It's not clear to me that this forum even knows my identity, so my apologies if this reply is anonymous.