3 Replies Latest reply: Aug 29, 2014 4:46 AM by Neil Enns - Adobe

Restore purchase on Windows

Andrey_ZR Aug 28, 2014 3:31 AM

Hello!

My customer have purchased magazine issue in my Windows Store app (v31.1). During purchase he's got some kind of error. Money was accepted and taken from the account, but issue is still paid for him and unavailable for download. On iPad it's possible to restore purchases in such case. What can we do on Windows?

1. Re: Restore purchase on Windows

Neil Enns - Adobe Aug 28, 2014 6:24 AM (in response to Andrey_ZR)

If they close the app and come back to it we should clean up correctly and finish processing the purchase so they can buy something else. If that still doesn't entitle them to the issue they should reach out to Microsoft to ask for a refund on the in-app purchase.

It would be very helpful to know what error they saw. Can you get that information from your customer?

Neil
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2. Re: Restore purchase on Windows

Andrey_ZR Aug 29, 2014 12:05 AM (in response to Neil Enns - Adobe)

Thank you for reply, Neil!

Customer doesn't mention error type, just sent me a receipt from Windows Store.
Maybe you add Restore Purchase for Windows (and Android as well) to feature request list?
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3. Re: Restore purchase on Windows

Neil Enns - Adobe Aug 29, 2014 4:46 AM (in response to Andrey_ZR)

There isn't a need for restore purchase button on Windows or Android. We do it automatically as the stores do not require the user to enter a password for purchase restore.

Neil
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