3 Replies Latest reply on May 7, 2018 12:33 PM by fabik24913533

    Student discount South Africa

    *Trev*

      Notes from Customer           Your Case Number:0213558216

      @Thursday, 14 August 2014 15:14:51 o'clock BST

      Dear …….

       

      I find it very unfair that you treat your customers differently based on where they stay as

      You don’t offer South African students the same discount that you offer students in the US.

       

      When you try to purchase the creative cloud complete package for $19.99 a month signed in

      on a South African membership account it says

       

      “Creative cloud membership isn't currently offered in your country or region (South Africa),

      but if you like, we can notify you when it becomes available”

       

      Yet you can purchase creative cloud complete for individuals for $49.99 a month in South Africa?

      ------------------------------------------------------------------------------------------ -----------------------------------------------------------------

      1. 28.08.2014 (14 Days later)

       

      You have closed my case today and advised me to purchase Individual Creative Cloud

      (Non educational Creative Cloud) from Adobe website at $49.99 a month.

       

      How have you resolved my problem?

        • 1. Re: Student discount South Africa
          johnhawk666 Level 3

          Please note that this a user to user forum, and Adobe are less likely to heed anything you say here than if you contact them directly. Having said that, it seems weird that you can't get the student discount if the standard priced version is available there. It's probably just Adobe doing it's usual trick - as many large software sellers do - of pricing or making software available according to "local market structure" ie what it feels like charging or making available.

          • 2. Re: Student discount South Africa
            Beverley Gray Adobe Employee

            Dear *Trev*

             

            I am sorry that we don't currently offer student/teacher memberships in some countries, including South Africa.

             

            I will share your feedback with our Education team.

             

            Kind regards

             

            Bev

            • 3. Re: Student discount South Africa
              fabik24913533

              Dear Bev,

               

              It's been four years and I would really like to know what the educational team's response was. I was looking for a student membership online, as I am studying animation, so getting access to after effects and photoshop would be really beneficial and quite necessary. I found a post that related to my situation of wanting to purchase the student membership for the variety of software available but some regions aren't offered this discount. Although the "creative cloud complete for individuals" is available for $49.99/m. There is no exception to the full price if you live in one of these unlucky places, as if only select regions are of value. The software adobe offers is expansive but also expensive. Especially for a student. I can't believe that there was no acknowledgement/change in four years. It honestly just seems like a "f#ck you" to all your customers that this affects.