2 Replies Latest reply on Aug 28, 2014 10:49 AM by boazme

    update for premier cc 2014.0.1 can't be downloaded

    boazme
      1. I have premier pro cc (trail). It crashes, I see I have an important update, but it can't be downloaded because of  a repeated error
        • 1. Re: update for premier cc 2014.0.1 can't be downloaded
          Mylenium Most Valuable Participant

          We can't know. You have not provided any system information or other technical details.

           

          Mylenium

          • 2. Re: update for premier cc 2014.0.1 can't be downloaded
            boazme Level 1

            Sorry.

             

            Lenovo 301 laptop

            i5, 8G RAM, 500G HD

            Win 7 pro, 64bit

             

            Here is the crash log:

            Faulting application name: Adobe Premiere Pro.exe, version: 8.0.0.169, time stamp: 0x536f4f89

            Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

            Exception code: 0x40000015

            Fault offset: 0x00000000000740da

            Faulting process id: 0x1634

            Faulting application start time: 0x01cfc26d337db761

            Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

            Faulting module path: C:\Windows\system32\MSVCR110.dll

            Report Id: a3ad0d60-2e60-11e4-9096-c80aa9a5f796

             

            Tanks

            Boaz