2 Replies Latest reply: Aug 29, 2014 6:07 AM by Jeff_Coatsworth

Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

Wish I Was Running Aug 28, 2014 1:33 PM

I'm attempting to create online help sourced from a FrameMaker 10 book using Robohelp 9 and Web Help (primary layout).

The text is interspersed with numeorus small icons which, in the FrameMaker documents, are .bmp images inserted into anchored frames in the lines of text.

Most of these icons were imported by reference into the FrameMaker book's chapters. Some were copied from another FrameMaker book and pasted into the present book.

Many of these images are turning out blank in the finished Help project.

Robohelp seems to convert these images into JPEGS.

In the source FrameMaker book, the images which appear OK in the Help project have Object Properties including: Facets: FrameVector JPEG ... Referenced File: No File

The images which appear blank have different object properties there: Facets: DIB ... Referenced File: (address of the image's source file)

How can I fix this and make all of the images appear in the Online Help?

1. Re: Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

Peter Grainge Aug 29, 2014 1:23 AM (in response to Wish I Was Running)

I have moved this to the FrameMaker Integration forum.

I am not a FrameMaker user but I'm sure that someone here will help when it's time for the USA to wake up.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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2. Re: Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

Jeff_Coatsworth Aug 29, 2014 6:07 AM (in response to Peter Grainge)

@Wish I Was Running – are you pulling this FM content into your RH project by linking the two (using the TCS) or importing? How have you got your Conversion Settings handling Images? You say the images are in anchored frames, but are they on the Reference page or the Body page?
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Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

1. Re: Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

2. Re: Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

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