1 Reply Latest reply on Aug 28, 2014 5:04 PM by Hal P Anderson

    Lightroom 5 serial numbers for installing

    wilsc449

      I've purchased LR5 online, downloaded it and now can't open it.

      I'm being asked for a serial number, which has been provided. I'm also being asked for the original S/N??

       

      I was only given have the one... this is the prompt I get back after entering the first "This is an upgrade serial number.The serial number from your previous version of Lightroom is reqiured'. It's a new computer and I've never owned LR before......

       

      Can someone please tell me whats's going on here?