I have had a private, educational membership (that I pay for yet my institution reimburses each month) on my university owned office computer (mac). We have recently purchased a number of CC licenses for our lab, one of which will be dedicated my office computer and so I no longer have my credit card billed each month.
What's the best way to switch that over??
as first steps please have a look there http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html and
And if necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.