5 Replies Latest reply on Aug 30, 2014 11:02 AM by SusieOConnor

    Can't open Lightroom after hard shut down

    SusieOConnor

      I had to do a hard shut down on my computer last night because it froze up. It was in the middle of doing a Lightroom backup.
      Now when I open LR I get this message:
      "Lightroom encountered an error when reading from its previous cache and needs to quit. Lightroom will attempt to fix this problem the next time it opens."
      When I click OK it shuts the program down. I have repeatedly opened LR and the same message pops up.
      Please help!!! I have no idea where to go from here, and can't seem to find a phone number for live customer service.