7 Replies Latest reply: Sep 2, 2014 2:06 PM by Duck Master

Robohelp 10 command line crashes

Duck Master Aug 29, 2014 1:08 PM

I am trying to build a robohelp project at the command line and it crashes. Building manually in the IDE works.

The event log show:

Faulting application name: RHCL.exe, version: 0.0.0.0, time stamp: 0x4ff35c65

Faulting module name: HtmSingleSourceMultiScreenHelp.dll, version: 10.0.0.287, time stamp: 0x4ff358bc

Exception code: 0xc0000005

Fault offset: 0x0000f38a

Faulting process id: 0x7f8

Faulting application start time: 0x01cfc3baef76dd63

Faulting application path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\RHCL.exe

Faulting module path: C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHTML\HtmSingleSourceMultiScreenHelp.dll

Report Id: 30ffeec3-2fae-11e4-9ddc-f4ce46ba20d2

The generated log shows that it crashes right after it logs 'Processing index data...'.

It appears to be the same issue found here: Generating either Multiscreen or Responsive HTML5 from command line (RHCL)

What can I do to get this building on the command line successfully? I have 4 other projects I am doing this the same way with and they are generating the output fine.

1. Re: Robohelp 10 command line crashes

Peter Grainge Aug 31, 2014 4:00 AM (in response to Duck Master)

Are the other projects HTML5 or some other output type?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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2. Re: Robohelp 10 command line crashes

Willam van Weelden Sep 1, 2014 9:24 AM (in response to Peter Grainge)

Is this the same issue as Robohelp 10 command line crashes?

If so: @Peter: can you close one of the issues and add a reference?
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3. Re: Robohelp 10 command line crashes

Peter Grainge Sep 1, 2014 10:41 AM (in response to Willam van Weelden)

@Willam. Link added to the other thread that has now been locked.

@duck master. Please see to forum guidelines and do not duplicate posts in different threads. What happens is some people reply to one thread and others reply to the duplicate. That makes it messy for you and anyone coming along later with the same problem. If you realise you have posted in the wrong forum, add a request to the thread asking the moderators to move it. Thanks.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge
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4. Re: Robohelp 10 command line crashes

Duck Master Sep 2, 2014 12:39 PM (in response to Peter Grainge)

No problem Peter. I originally posted in the general forum but then saw the notice saying better results in the more detailed forum.
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5. Re: Robohelp 10 command line crashes

Duck Master Sep 2, 2014 12:42 PM (in response to Peter Grainge)

I have two projects which use the HTML5 layout. The other one works fine. This is the one I am having problems with. My other projects are WebHelp I believe and I don't have issue with them either. If there are any steps to resolving this quickly I would appreciate it. I am not the help author of the projects but rather the guy in charge of integrating it into our build process. Also, it only happens via the command line. It does NOT crash when I build manually.
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6. Re: Robohelp 10 command line crashes

Duck Master Sep 2, 2014 12:45 PM (in response to Willam van Weelden)

I saw your post in my dupe thread. Do you know which file types might be most likely to cause the issue? Also, is there any kind of tracing lor logging (or both) I can turn on?
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7. Re: Robohelp 10 command line crashes

Duck Master Sep 2, 2014 2:06 PM (in response to Duck Master)

So since the crash happens every time when it is processing indexes I decided to create a new index (with copy from existing checked) and then deleted the old index and the problem has gone away.
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