21 Replies Latest reply on May 22, 2016 11:57 AM by BillClag

    Extension Manager CC not showing installed apps (mac)

    gschomburgbns Level 1

      I'm trying to install some extensions for Flash CC 2014, but I'm running into a problem with extension manager not knowing that Flash is installed.

       

      The issue seems pretty similar to this one: Re: Adobe Extension Manager CC Problems

      But I'm on a mac, running 10.9.4

      I did have other CS6 & CC apps installed but I uninstalled them all, ran the CC Cleaner, and now just have Flash CC 2014, Extension Manager, and Extendscript tool kit.

       

      I've run the bridge talk diagnostics the results are below.

      the flash cc path seems valid

       

      any suggestions?

      thanks

       

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

        Info:

        Name = estoolkit-4.0

        Status = PUMPING

        Group = cs

        Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 40

        Logging: = OFF

        Now = 16:51:24

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 32ms

        Last pump = 69ms ago

       

        Ping: 7

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

        SETUPTIME: thread=0ms, left=12ms

        Timeout = undefined

        Handler = undefined

       

        Instances: 3

       

        estoolkit-4.0#dbg:

       

        msg[16:51:23]: 00000035

        @BT>Version = 2.05

        Target = estoolkit-4.0#dbg

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:mac1301

        Timeout = 16:51:24

        Type = Ignore

        Response-Request = Timeout

        Headers = (no headers)

        Timestamp = 16:51:23

        Serial-Number = 35

        Received = undefined

        Result = undefined

        Error = undefined

        Body = (empty)

       

        Incoming: 1

       

        Outgoing: 0

       

        Handler: 9

        ExtendScript = for all messages

        Error = for only msg #25

        Error = for only msg #27

        Error = for only msg #31

        Result = for only msg #35

        Error = for only msg #35

        Timeout = for only msg #35

        Result = for only msg #37

        Error = for only msg #37

       

        estoolkit-4.0#estk:

       

        msg[16:51:23]: 00000037

        @BT>Version = 2.05

        Target = estoolkit-4.0#estk

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:mac1301

        Timeout = 17:01:23

        Type = Debug

        Response-Request = Result Error

        Headers = (no headers)

        Timestamp = 16:51:23

        Serial-Number = 37

        Received = undefined

        Result = undefined

        Error = undefined

       

        Body: 107 bytes

        Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

        Incoming: 1

       

        Outgoing: 0

       

        Handler: 1

        ExtendScript = for all messages

       

        estoolkit-4.0: (main)

       

        Incoming: 0

       

        Outgoing: 0

       

        Handler: 1

        ExtendScript = for all messages

       

        Targets: 3

        Connector = PCD

       

        Installed: 0

       

        Running: 0

       

        estoolkit-4.0: PUMPING

        Group = cs

        Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

        Display Name = ExtendScript Toolkit CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = PUMPING

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 43

        Logging: = OFF

        Now = 16:51:24

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 32ms

        Last pump = 270ms ago

       

        Ping: 7

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

        SETUPTIME: thread=0ms, left=12ms

        Timeout = undefined

        Handler = undefined

        ExeName = ExtendScript Toolkit.app

       

        exman-7.0: IDLE

        Group = cs

        Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

        Display Name = Adobe Extension Manager CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.exman

        Status = IDLE

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 3.92.104

        Next serial number = 3

        Logging: = OFF

        Now = 16:51:26

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

        exman-7.0: IDLE

       

        Thread: exman-7.0#thread

        Avg. pump interval = 5147ms

        Last pump = 101ms ago

       

        Ping: 7

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

        STATUS: IDLE

        Timeout = undefined

        Handler = undefined

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

        SETUPTIME: thread=0ms, left=990ms

        Timeout = undefined

        Handler = undefined

        ExeName = Adobe Extension Manager CC.app

       

        flash-14.0:

        Path = /Applications/Adobe Flash CC 2014/Adobe Flash CC 2014.app

        Display Name = Adobe Flash Professional CC 2014

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.flash

        Status = (not running)

        ExeName = Adobe Flash CC 2014.app

       

        Installed: 1

       

        Running: 2

       

        Groups: 142

       

        cs3:

        acrobat-8.0

        aftereffects-8.0

        soundbooth-1.0

        bridge-2.0

        contribute-4.5

        devicecentral-1.0

        dreamweaver-9.0

        encore-3.0

        estoolkit-2.0

        fireworks-9.0

        flash-9.0

        illustrator-13.0

        indesign-5.0

        indesignserver-5.0

        incopy-5.0

        photoshop-10.0

        premiere-3.0

        premierepro-3.0

        stockphotos-1.5

        audition-3.0

       

        cs4:

        acrobat-9.0

        aftereffects-9.0

        soundbooth-2.0

        bridge-3.0

        contribute-5.0

        devicecentral-2.0

        dreamweaver-10.0

        encore-4.0

        estoolkit-3.0

        fireworks-10.0

        flash-10.0

        illustrator-14.0

        indesign-6.0

        indesignserver-6.0

        incopy-6.0

        photoshop-11.*

        premierepro-4.0

        audition-4.0

        ame-1.0

        exman-2.0

       

        cs5:

        acrobat-9.0

        aftereffects-10.0

        soundbooth-3.0

        bridge-4.0

        contribute-6.0

        devicecentral-3.0

        dreamweaver-11.0

        encore-5.0

        estoolkit-3.5

        fireworks-11.0

        flash-11.0

        illustrator-15.0

        indesign-7.0

        indesignserver-7.0

        incopy-7.0

        photoshop-12.*

        premierepro-5.0

        audition-5.0

        ame-2.0

        exman-3.0

        flashbuilder-4.0

        flashcatalyst-1.0

       

        ts1:

        captivate3-en_us

        captivate3-fr_fr

        captivate3-it_it

        captivate3-ja_jp

        captivate3-es_es

        captivate3-de_de

       

        ts2:

        captivate-4.0

       

        el2:

        captivate-5.0

       

        as1:

        acrobat-10.0

       

        ts3:

        robohelp-9.0

        framemaker-10.0

       

        cs55:

        aftereffects-10.5

        audition-4.0

        bridge-4.1

        contribute-6.1

        devicecentral-3.5

        dreamweaver-11.5

        encore-5.1

        estoolkit-3.6

        fireworks-11.1

        flash-11.5

        illustrator-15.1

        indesign-7.5

        indesignserver-7.5

        incopy-7.5

        photoshop-55.*

        premierepro-5.5

        ame-2.5

        exman-5.5

        flashbuilder-4.5

        flashcatalyst-1.5

        switchboard-2.0

       

        el25:

        captivate-5.5

       

        cs60:

        aftereffects-11.0

        audition-5.0

        bridge-5.*

        contribute-6.88

        devicecentral-4.0

        dreamweaver-12.0

        encore-6.0

        estoolkit-3.8

        fireworks-12.0

        flash-12.0

        illustrator-16.*

        indesign-8.0

        indesignserver-8.0

        incopy-8.0

        photoshop-60.*

        premierepro-6.0

        ame-6.0

        exman-6.0

        flashbuilder-4.52

        switchboard-2.0

        prelude-1.0

        speedgrade-6.0

       

        el60:

        captivate-60.*

       

        ts4:

        robohelp-10.0

        framemaker-11.0

       

        cs70:

        audition-6.0

        bridge-6.*

        dreamweaver-13.0

        encore-7.0

        fireworks-13.0

        flash-13.0

        illustrator-17.*

        indesign-9.*

        indesignserver-9.0

        incopy-9.*

        photoshop-70.*

        premierepro-7.0

        ame-7.0

        exman-7.0

        flashbuilder-5.0

        prelude-2.0

        estoolkit-4.0

        aftereffects-12.0

       

        el70:

        captivate-70.*

       

        cs80:

        bridge-6.*

        photoshop-80.*

        estoolkit-4.0

      ----------------------