Since you do have the Educational Creative Cloud subscription which included the Typekit fonts. Do you need to have the additional Typekit subscription?
You can try step 2 of this doc to help reset the Creative Cloud app manager. Sign out first before removing the OPM.DB
Then sign back in and you should see the fonts listed.
You would know from Twitter that I need to keep Typekit under the @gmail
account not recreate it under the @email. account.
This is what I was saying about needing a single high-level tech to whom I
can speak and nobody so far understating the problem. These points have
again been demonstrated.
I have kits created and that code in websites that would need to be changed
if I change Typekit accounts, not to mention the time that would have to go
into doing all of that. I should just be able to login to cloud manager
with one (gmail/personal) and apps with the edu (@email.). If that is not
the case I must be able to manage everything under my EXISTING @gmail
Please see my initial forum post https://t.co/XVPqvyictQ for details
I do see your point of wanting to have a separate account for your kits that you created.
You are not able to have two version of the Creative Cloud application manager installed on the computer.
When you sign out of your Educational subscription and sign in with your Typekit Adobe ID, it is a different profile as you know.
Switching back and forth could of caused corrupt data for the Creative Cloud app with signing out as it would remove fonts synced with Typekit.
Removing the OPM.DB file will help reset the CC app manager and you should see your fonts when you log in with your Educational CC subscription.
You can still log in to the Adobe Typekit Webpage with your Gmail Adobe ID, while being logged in to the CC app manager with your Educational subscription. That is thru a web session
When you sign out of the CC app manager for the Educational paid subscription, you deactivate the software session. You would be prompted to sign in to use the software when launched. That is why you are not able to use the software while being signed with your Gmail Adobe ID. It is not associated with the subscription. Can you try adding the fonts that you need from the Gmail ID to the EDU subscription? You should be able to add the kits and have the same fonts for both accounts. I know you mention that you want to keep the accounts separate, as I was thinking that would be less frustrating for you.
I would also like to know how to handle this. We have a similar situation in that we have an educational enterprise license deployed to multiple departments. Then we have a single department (8 users) that need to use TypeKit for font syncing.
I have talked to my regional rep, an enterprise level Typekit manager, and enterprise support. I've gotten three different answers from three different individuals.
The situation is simply this:
Applications should be licensed under our enterprise account
TypeKit should be licensed under 8 "sub accounts" or personal accounts.
We should then be able to use our applications under our enterprise license, but use the personal subscription of Typekit to sync fonts.
I would also like to talk to a high level tech that understands how Typekit works with enterprise education licenses. I've been trying to resolve this for weeks now. Yesterday, I was on hold waiting for enterprise level support for three and a half hours.