1 Reply Latest reply on Aug 31, 2014 10:00 PM by A.T. Romano

    Having trouble opening video editor on Windows Vista

    c.smalls

      I have recently purchased & downloaded Premiere Elements 12 on our Windows Vista running laptop. I successfully edited one video, but now I am trying to open the application and I can't get the video editor to open. The start screen comes up, the organizer works, but when I hit "new project" it will not open. There are no errors, just the purple scroll bar. I have tried to uninstall and reinstall the app, but it keeps doing the same thing. Anybody know what I can do to resolve this?

        • 1. Re: Having trouble opening video editor on Windows Vista
          A.T. Romano Level 7

          c.smalls

           

          Is your Vista 64 bit or 32 bit. Either way, your Premiere Elements 12 is a 32 bit application with all the resource implications that go with running in a 32 bit system or in the 32 bit compatibility mode of a 64 bit system. So, first question, what is a description of your computer resources, starting with installed and available RAM and free hard drive space.

           

          Does the problem exist with and without the antivirus and firewall(s) disabled? Do you have McAfee antivirus program?

           

          Have you updated Premiere Elements 12 from 12 to 12.1 Update? If not, please do so as soon as you can get into an opened project (Help Menu/Update).

           

          Pending further computer information, let us try deleting the Adobe Premiere Elements Prefs file and, if that does not work, then the whole 12.0 Folder in which it exists. I am not sure of the path in Windows Vista, but in Windows 7, 8, or 8.1 64 bit, the path is

           

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Premiere Elements

          12.0

          and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which it exists.

          Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

           

          Also please review the following

          ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

          Look at renaming the SLCache Folder first.

           

          We will be watching for your follow up.

           

          Thank you.

           

          ATR