johnchankk, I also found that you have placed an order from the on-line digital river store of Adobe 8748086359 on 08/07/14. Are you referring to this order ? If yes then you can
please log in to www.adobe.com to access & view the order.
You can refer to :
If it is another order of redemption under same Email ID, it would be best to return it if within 30 days of purchase as one CC can be subscribed to one Email ID only.
This is the exact order I was referring to. I went to both
still can not find any redemption code.
it didn't work.
it is frustrating!
I think that since the order can not be traced, it would be best to contact Adobe Support via http://adobe.ly/yxj0t6 for faster & correct resolution.
Best would be you use Contact Customer Care http://helpx.adobe.com/contact.html and click through the position 'till you reach the chat, The chat button is activated as soon as there is an agent available to help.