1 Reply Latest reply on Sep 1, 2014 5:14 AM by JJMack

    Photoshop CS4 keeps crashing


      Hello guys,

      My Photoshop CS4 keeps crashing after a few minutes of use.

      I found the crash logs via eventviewer, but I can't attach them here so I'll write down the logs:


      Log #1:

      Fault bucket 4682409, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0


      Problem signature:

      P1: Photoshop.exe


      P3: 496e86ce

      P4: BIB.dll


      P6: 48b5fcc0

      P7: c0000005

      P8: 000000000001a303




      Analysis symbol:

      Rechecking for solution: 0

      Report Id: bf15970f-2c2f-11e4-825a-00248ce8e898

      Report Status: 0

      Hashed bucket: b77531baae2b5fd87db01ea0d04f81b5





      Log #2:


      Faulting application name: Photoshop.exe, version:, time stamp: 0x496e86ce

      Faulting module name: BIB.dll, version:, time stamp: 0x48b5fcc0

      Exception code: 0xc0000005

      Fault offset: 0x000000000001a303

      Faulting process id: 0x4f8

      Faulting application start time: 0x01cfc03c3a326ae0

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\BIB.dll

      Report Id: bf15970f-2c2f-11e4-825a-00248ce8e898

      Faulting package full name:

      Faulting package-relative application ID:




      Things I already tried:

      PC reboot

      Re-installation of Photoshop CS4(without saving the personal preferences)


      My OS:

      Win7 64bit


      Please assist, thanks.