1 Reply Latest reply on Sep 1, 2014 5:14 AM by JJMack

    Photoshop CS4 keeps crashing

    Conceptic

      Hello guys,

      My Photoshop CS4 keeps crashing after a few minutes of use.

      I found the crash logs via eventviewer, but I can't attach them here so I'll write down the logs:

       

      Log #1:

      Fault bucket 4682409, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: Photoshop.exe

      P2: 11.0.0.0

      P3: 496e86ce

      P4: BIB.dll

      P5: 1.2.1.1744

      P6: 48b5fcc0

      P7: c0000005

      P8: 000000000001a303

      P9:

      P10:

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: bf15970f-2c2f-11e4-825a-00248ce8e898

      Report Status: 0

      Hashed bucket: b77531baae2b5fd87db01ea0d04f81b5

       

       

      ------------------------------------------

       

      Log #2:

       

      Faulting application name: Photoshop.exe, version: 11.0.0.0, time stamp: 0x496e86ce

      Faulting module name: BIB.dll, version: 1.2.1.1744, time stamp: 0x48b5fcc0

      Exception code: 0xc0000005

      Fault offset: 0x000000000001a303

      Faulting process id: 0x4f8

      Faulting application start time: 0x01cfc03c3a326ae0

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\BIB.dll

      Report Id: bf15970f-2c2f-11e4-825a-00248ce8e898

      Faulting package full name:

      Faulting package-relative application ID:

       

      -----------------------------------------

       

      Things I already tried:

      PC reboot

      Re-installation of Photoshop CS4(without saving the personal preferences)

       

      My OS:

      Win7 64bit

       

      Please assist, thanks.