Please clarify...are your only problems just Photoshop Elements 11 and Premiere Elements 11 on the repaired computer?
And, what computer operating system is involved?
And, what installation files are you using for these programs? Are they installation files that you purchased and downloaded from Adobe to the specific computer operating system that you have now?
We will be watching for your follow up information.
A. T. Romano
Thank you for your reply. The os is xp which is no longer supported. I have Adobe disks that came with the software when I purchased. But all of this is moot. Your response prompted me to try another program and it too failed. Looks like windows is hosed and I have to go back to the Geeks.
Thanks for the reply.
Although the security of Windows XP SP3 32 bit is compromised by Microsoft no longer supporting XP, if Windows XP was restored as claimed, you should still be able to install/uninstall Premiere Elements versions of it that you did before the Microsoft support removal.
I think a revisit to the Geeks would be in order. It may be that they could not restore Windows XP because of the Microsoft non support. I would take along the Premiere Elements installation disks so that you do not leave there without actually seeing Premiere Elements (or a non Adobe program) running on your restored Windows XP. What was the other software that you tried to use that did not work?
Please update us on your progress when you get a chance.
Add On...spelling correct 12 03 2014.
Sorry this took so long. Purchased an new desktop. Every thing now ok.