Premiere Elements 12 on what computer operating system?
Are you getting a low memory message? If so, what are you doing in the project when you get it?
Please detail ...video portion of elements 12 doesn't run...
a. the Timeline content will not play back in the Edit area monitor?
b. when you import a video file...it does not import into the project
c. the video imports OK and goes to the Timeline fine, but you do not see
it displayed in the Edit area monitor...you see only a black screen
What are your computer resources....installed and available RAM and free hard drive space....processor....?
The answers are in the details. So, please supply more details for us to help you.
Windows 7....64 bit....program doesn't fire up at all...just sits on opening page.
Does your problem exist with or without your computer's antivirus and firewall(s) disabled?
Just what are your computer resources
a. installed and available RAM
b. free hard drive space
c, what video card/graphics card does your computer use and is its driver version up to date according to the web site of the manufacturer of the card?
Then the usual drill
a. Is the latest version of QuickTime installed on the computer with Premiere Elements 12?
b. Are you running the program from a User Account with Administrative Privileges and also with Run As Administrator applied (see right click of Premiere
Elements desktop icon and clicking Run As Administrator).
c.Please review the troubleshooting suggestions in the following, especially the renaming of the SLCache Folder and then let us
know if any of that worked for you.
Answers are needed to try to help. If you do not have the answers to the above, please let us know, and we will help you find the answer to any of the questions being asked.