3 Replies Latest reply on Sep 3, 2014 11:51 AM by A.T. Romano

    video portion of elements 12 doesn't run

    farney1946

      video portion of elements 12 doesn't run....not enough ram?

        • 1. Re: video portion of elements 12 doesn't run
          A.T. Romano Level 7

          farney1946

           

          Premiere Elements 12 on what computer operating system?

           

          Are you getting a low memory message? If so, what are you doing in the project when you get it?

           

          Please detail ...video portion of elements 12 doesn't run...

          a. the Timeline content will not play back in the Edit area monitor?

          b. when you import a video file...it does not import into the project

          c. the video imports OK and goes to the Timeline fine, but you do not see

          it displayed in the Edit area monitor...you see only a black screen

          d. other

           

          What are your computer resources....installed and available RAM and free hard drive space....processor....?

           

          The answers are in the details. So, please supply more details for us to help you.

           

          Thanks.

           

          ATR

          • 2. Re: video portion of elements 12 doesn't run
            farney1946 Level 1

            Windows 7....64 bit....program doesn't fire up at all...just sits on opening page.

            • 3. Re: video portion of elements 12 doesn't run
              A.T. Romano Level 7

              farbet1846

               

              Does your problem exist with or without your computer's antivirus and firewall(s) disabled?

               

              Just what are your computer resources

              a. installed and available RAM

              b. free hard drive space

              c, what video card/graphics card does your computer use and is its driver version up to date according to the web site of the manufacturer of the card?

               

              Then the usual drill

              a. Is the latest version of QuickTime installed on the computer with Premiere Elements 12?

              b. Are you running the program from a User Account with Administrative Privileges and also with Run As Administrator applied (see right click of Premiere

              Elements desktop icon and clicking Run As Administrator).

              c.Please review the troubleshooting suggestions in the following, especially the renaming of the SLCache Folder and then let us

              know if any of that worked for you.

              ATR Premiere Elements Troubleshooting: PE12: Premiere Elements 12 Editor Will Not Open

               

              Answers are needed to try to help. If you do not have the answers to the above, please let us know, and we will help you find the answer to any of the questions being asked.

               

              Thank you.

               

              ATR