Adobe contact information - http://helpx.adobe.com/contact.html may help
-orders, returns http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
-says 800-443-8158 for payment problem in https://forums.adobe.com/thread/1551495
I live in Mexico, need to contact a representative of Mexico.
it does`t work for me the options you give me. I need to speak with somebody.
I have checked our system and payment was not authorized by your bank for either order so you have not been charged.
Please check this with your card issuer before placing a new order.