Yes we can help you.
Please tell us what Add-on your purchased.
Do you have the CC Desktop App installed and running, and if so, did you receive a notification that the add-on had installed?
Krystal - Exchange / Add-ons team
i buy this add on Beauty Retouching Kit.
i dont found this in my online list. i get the purchase mail.
free addons i can see in my online list.
sry for my bad englisch.
Please tell us what list you are referring to...do you mean 'My Add-ons'?
Please search for Beauty Retouching Kit on the Add-ons website and tell us if it is saying $19.99, or 'install', or 'remove'.
Please also confirm if you are using CC Desktop App to install products and what the latest message is on the 'Home' tab.
Yes i mean - My Add-ons - i see only the free Add ons.
When i search Beauty Retouching Kit in the Add on list it is saying $19.99.
i´m using CC Desktop App - this is correct installed ( i update my Photoshop CC with this Destop App )
Latest messeage on the Home tab is the activity on behance.
No one have any idea what it could be? 3 days ago bought the add-on and I can not use it. I'm still waiting, if anyone has a solution. Or should I go to Paypal, because I've paid so far for nothing
Can anybody help?
I'll pass it on Paypal, and let my Money get back.
What name did you use to buy this? We can search our payment records and work with you or the producer to provide the installer.
Martin we have identified the problem and it should now be resolved. Please log in and out of the add-ons website and confirm whether Beauty Retouching Kit is now listing in 'My add-ons'?
Thx for your help - is working now