1 Reply Latest reply on Sep 2, 2014 9:09 AM by station_two

    AI and PS keep crashing?

    riri on stage


      Photoshop and Illustrator keep crashing and when making transformations on objects, the program stalls and is "jumpy", no smooth movements or easy nudging possible... HELP!

      Opening up a Google search takes 15sec.... switching between PS and AI takes around 30secs before the programm responds... I'm suspecting a lack of performance by the computer. Could you please let me know if the following configuration is enough to work comfertably?

      This is a regular office laptop with the following configuration:

      Computer laptop : ASUS

      Windows 8

      Carte graphique Intel R HD Graphics 4000

      Processeur Intel R Core Tm 13-3110M CPU @ 2.,40GHz 64bits

      Looking forward to your answer!

      Best regards,


        • 1. Re: AI and PS keep crashing?
          Level 5

          Exact versions of Ps and Ai, please.



          If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, such as total installed RAM, scratch file HDs, video card specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.


          A screen shot could be very helpful too.


          Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers: