7 Replies Latest reply on Sep 8, 2014 2:21 AM by pwillener

    installer box stays black, doesn't download file. How can I fix this?

    FredJLowe Level 1

      I haven't been able to update Adobe Flash player. I do not have these same issues on my laptop running Windows 7 64 bit. I tried every suggestion I saw of trying to save the Adobe update file but the same issue results of a black installer box which doesn't do anything once it appears from the Adobe site. I checked in Tools and in add ons Shockwave flash is enabled.

      Coincidentally for about 5 months I haven't been able to reinstall Adobe Reader on my desktop running Windows 7 64 bit. Previously it had been installed and functioning without issue. Are these 2 problems associated?

      I disabled my Norton Firewall and antivirus as well, but the same issue persists.


      Thank you.