15 Replies Latest reply: Oct 7, 2014 8:54 AM by SteveC01 RSS

    Disappearing elements in a pdf when flattening

    jstaiman@staiman.com Community Member

      I suspect that this has been discussed before, but we put together a publication, and receive PDF ads from many sources, so I don't know how they are built. Sometimes, if we either flatten the PDF, or open it in Photoshop, elements will disappear. Sometimes just a portion of a logo will disappear, and if we don't notice it, the publication ends up having to refund the client. Any ideas what's causing this and how to avoid it?

        • 1. Re: Disappearing elements in a pdf when flattening
          Dov Isaacs Employee Hosts

          The real question is why in the world you are flattening the PDF for your ads. Just place them in InDesign, for example, export PDF (preferably PDF/X-4), and let the RIP properly blend the transparency based on the exact print conditions and color management. You should never, repeat never, repeat yet again never open PDF submitted for placement in a publication in Illustrator or Photoshop and place the results of same into your publication. You are simply ruining your content and achieve no benefit whatsoever!!!

           

                    - Dov

          • 2. Re: Disappearing elements in a pdf when flattening
            jstaiman@staiman.com Community Member

            Thanks, Dov, for your speedy reply. That is, of course, the easiest and simplest solution. However, years ago we found that in creating our final PDF it would get hung up on one ad or another for reasons we could not fathom. It would take hours of searching (at deadline, of course) to figure out why our file wouldn't work. So we took to converting all ads into JPGs as a solution, which usually worked fine. The publication itself is on newsprint, so any small degradation of quality would not have been an issue. Perhaps now, with faster, more powerful machines and software we'd be ok just using the PDFs.

            • 3. Re: Disappearing elements in a pdf when flattening
              Willi Adelberger Community Member

              If you rasterize or open a PDF in Photoshop you will see not only a small amount of loss of quality, it will be huge:

              1. Vectors and fonts are rasterized with the image resolution (e.g. 300ppi). That means that theit lines are not crispy any more. If they remain in vectors they will be later rasterized in the RIP or APPE which will create much smoother lines and output in higher quality.
              2. A PDF can contain a lot of different color spaces in RGB and CMYK. Photoshop will open a PDF and convert it to a single color space.
              3. A PDF might contain transparency, saving as JPG will eliminate and flatten any transparency.

               

              It would be much better to set up a standard how your clients should deliver their adds like

              • PDF/X-4 (which will include all used fonts embedded, not allow interactive objects, etc.)
              • Bleed
              • Output intent
              • Minimum resolution of images
              • Minimum width of lines and small letters
              • Minimum width of lines and small letters, when printed on black and also when printed on 4c.
              • If you need registration marks.

              These things I am always asking for BEFORE I start a project. This will help to avoid errors and problems from the beginning.

              • Opening a PDF (nor a delivered EPS) is not a solution.
              • Sending the Add as EPS is neither a solution.
              • Sending a rasterized anything is also not a good idea.
              • 4. Re: Disappearing elements in a pdf when flattening
                jstaiman@staiman.com Community Member

                Thanks, Will. You are right. We were trying to be realistic -- it's hard enough to get some of these advertisers to send in the right size, let along the correct format, as many are do-it-yourself Mom & Pop businesses. But we should at least publish the specs and try to get what we need, rather than just give up on the quality. As the publication has just moved to a better printer, it becomes all the more important.

                • 5. Re: Disappearing elements in a pdf when flattening
                  Dov Isaacs Employee Hosts

                  There is no question that when accepting ads from “the world” you will have some problematic submissions. I've encountered ads done in PowerPoint, Microsoft Paint, etc.

                   

                  However, rather than using the elephant gun of opening in Photoshop or Illustrator or forcing flattening, why not try some preflight in Acrobat? Just make sure that you use a profile that checks for problems (transparency and RGB are not problems) and only do something for PDF files that have serious issues such as overprinting white or unembedded fonts. 

                   

                            - Dov

                  • 6. Re: Disappearing elements in a pdf when flattening
                    jstaiman@staiman.com Community Member

                    I'll confess that although I've been a designer for around 30 years and usually build documents which the printers have no issue with, I'm not usually on the pre-press end to that extent. Can you recommend a good-but-not-overly-technical primer on PDF preflighting, so we can better discern the meaningful issues from the minor ones?

                    • 7. Re: Disappearing elements in a pdf when flattening
                      Test Screen Name CommunityMVP

                      The important thing about preflighting is not to MAKE problems. Commonly people starting with preflighting pick a profile, and then spend ages chasing the "problems" it identifies. But with a few exceptions, what it identifies are not problems, just check boxes. So you need absolutely to start by understanding WHAT causes problems. For instance, would you want to reject (or at least know about) artwork under 150 dpi? Or nonembedded fonts? If so, preflight can help you. If not, it's no better than having someone stick pins in a list!

                      • 8. Re: Disappearing elements in a pdf when flattening
                        Dov Isaacs Employee Hosts

                        To answer your specific question, I have not ever seen such a technical primer, although such a reputable guide is really necessary in an industry where many of the prepress “professionals” are in fact relying on word-of-mouth urban legends as their guides to what is correct and printable PDF. Many also act Luddites in terms of embracing newer, more reliable PDF print publishing workflows (such as use of PDF file with live transparency and ICC color management as well as not converting calibrated RGB imagery to process CMYK other that at the RIP itself).

                         

                        If I can find (or write) such a primer, I'll report back to this forum with same! 

                         

                                  - Dov

                        • 9. Re: Disappearing elements in a pdf when flattening
                          jstaiman@staiman.com Community Member

                          Thanks. I guess I should contact the printer of the publication, and find out from them which items are most likely to cause problems, and which ones I can ignore.

                          • 10. Re: Disappearing elements in a pdf when flattening
                            jstaiman@staiman.com Community Member

                            As someone who is probably around your age, I must confess to perhaps being one of your "Luddites". After all, Photoshop 3.1 was just fine when I got it...why do they have to keep changing it? . In any case, while I'm not an early adopter, I do want to work correctly, and have my files print in the best possible way. I'll look forward to your update if you find something, and as I mentioned to the previous poster, I will contact our printer for their recommendations on how we can do better pre-flighting. כתיבה וחתימה טובה!

                            • 11. Re: Disappearing elements in a pdf when flattening
                              SteveC01 Community Member

                              We have had instances where our Rampage RIP has mangled transparent objects, and even instances where the only way Preps 5.2.3 would accept a PDF file would be to export as PS and redistill at PDF v1.3. Now in a perfect environment, with the latest RIPS and software versions, transparencies may be the bomb, but in a lot of real world shops, the bomb explodes.

                              • 12. Re: Disappearing elements in a pdf when flattening
                                Dov Isaacs Employee Hosts

                                If you are having problems by which your Rampage RIP mangles transparent objects, it would behoove you to report the problem to Rampage and get them to fix their bugs. (Note Rampage products are not based on any Adobe technology and as such, Adobe cannot assist with that!) Similarly, if Preps is buggy, bug the software provider to provide the fixes. Otherwise, choose other software vendors.

                                 

                                          - Dov

                                • 13. Re: Disappearing elements in a pdf when flattening
                                  SteveC01 Community Member

                                  I agree with that, unfortunately we peasants cannot dictate as to what what

                                  tools we are provided. So we must beat the PDF into submission to force it

                                  to run the gauntlet.

                                  Fortunately, we are finally moving to Prinergy in December, so hopefully

                                  that will alleviate these issues.

                                   

                                  Thank you,

                                  Steve Cook

                                  Prepress Technical Specialist

                                   

                                  P.A. Hutchison Company

                                  400 Penn Ave

                                  Mayfield, PA 18433

                                  Telephone: 570-876-4560

                                  Fax: 570-876-4561

                                  Email: scook@pahutch.com

                                  www.linkedin.com/pub/steve-cook/8/334/b8/

                                  <http://www.linkedin.com/pub/steve-cook/8/334/b8/>

                                  • 14. Re: Disappearing elements in a pdf when flattening
                                    Dov Isaacs Employee Hosts

                                    Although as a “peasant” you cannot dictate what tools you are provided with, it would certainly behoove you to make your management aware of issues that cost your company time and ultimately money. Too many print service providers are penny-wise and pound-foolish when it comes to workflow software. All too often, new “iron” is the only investment that is understood when in fact, that is increasingly becoming a much less important factor in efficient, profitable operations.

                                     

                                              - Dov

                                    • 15. Re: Disappearing elements in a pdf when flattening
                                      SteveC01 Community Member

                                      Rampage is end of life, so we had to move forward and I am confident that

                                      our management has made an excellent choice in Prinergy having worked with

                                      it in the past. We did go back to Rampage many times for issues and a lot of

                                      them were addressed. New iron may not always be the best answer but in this

                                      case a very necessary one. I wasn¹t belittling Adobe for the issues we were

                                      having, I was merely stating a fact of our workflow. In fact, I think Adobe

                                      products are awesome and the technology is incredible.