6 Replies Latest reply: Oct 6, 2014 11:54 PM by Stein Jo RSS

    Personal export settings not showing in Prelude

    Stein Jo Community Member
    Stein Jo Sep 3, 2014 3:42 AM

      Hi,

       

      I have two computers where the export settings I make in AME doesn't show up in Prelude, the prores presets I have downloaded from Adobe doesn’t show up either. I have tried to uninstall Prelude but it didn’t help.

      I found this thread: https://forums.adobe.com/thread/1410827 but it didn’t help me.

      The machines are two Mac Pro (Early 2008), 2 x 2.8 GHz, 4GB RAM

      These are the only machine I have this problem with.

        • 1. Re: Personal export settings not showing in Prelude
          michaelgoshey Adobe Employee
          michaelgoshey Sep 3, 2014 10:07 AM (in response to Stein Jo)

          Hi -

           

          Can you provide the version numbers you are using for both Prelude and AME?

           

          Thank you!

           

          Michael

          • 2. Re: Personal export settings not showing in Prelude
            Stein Jo Community Member
            Stein Jo Sep 3, 2014 11:31 PM (in response to michaelgoshey)

            We are using Prelude CC 2014 Build 3.0.1 (3), AME CC 2014 Build 8.0.1.48 and Premiere Pro CC 2014 Build 8.0.1 (21).

            It shows up in Premiere by the way.

             

            Jostein

            • 3. Re: Personal export settings not showing in Prelude
              fnatti
              fnatti Sep 4, 2014 1:42 AM (in response to Stein Jo)

              I'm having the exact same issue here on Mac Pro (2009).

               

              I tried replacing the entire /Documents/Adobe/ folder from a machine that works. The "new" presets shows up in Media Encoder and Premiere, but still not in Prelude. It works on the local admin user though, but not on network users. Is there any other files Prelude needs access to for the presets to show up besides /Documents/Adobe/.. ?

              • 4. Re: Personal export settings not showing in Prelude
                KatrinaMKB Community Member
                KatrinaMKB Sep 30, 2014 7:14 AM (in response to fnatti)

                I too am having this same problem on a PC running Windows 8.1

                • 5. Re: Personal export settings not showing in Prelude
                  MMeguro Adobe Employee
                  MMeguro Sep 30, 2014 10:51 AM (in response to KatrinaMKB)

                  There are two ways to fix this: the quick fix and the complete fix.  When you installed AME 8.0.1, it should have automatically executed the process described in the complete fix.  But, in some cases, the process is not working.  We’ve been working to fix this on the next patch release.  Till then, please use the following manual fix.

                   

                  Easy and quick fix: (You need to manually copy each AME presets you created in order for Prelude to see)

                  Please copy the ProRes presets (or any presets you want Prelude to see) into the following location.

                  Win: <OS dirve>:\Users\<current user>\AppData\Roaming\Adobe\Common\8.0\Presets

                  Mac: /Users/<current user>/Library/Preferences/Adobe/Common/AME/8.0/Presets

                   

                  Complete fix: (Once you create a new preset in AME, it should automatically shows up in Prelude.  No manual copy is needed.)

                  Win:

                  1. Quit all apps.

                  2. Access to %APPDATA%\Adobe\Common\AME\8.0\

                          If you see a "Presets" folder, please delete this.

                  3. Under C:\Windows\System32, right click "Cmd.exe" > select "Run as administrator".

                  4. Execute the following command.

                  mklink /D %APPDATA%\Adobe\Common\AME\8.0\Presets "%HOMEPATH%\documents\Adobe\Adobe Media Encoder\8.0\Presets"

                   

                  Mac:

                  1. Quit all apps.

                  2. Access to ~/Library/Preferences/Adobe/Common/AME/8.0/

                            Delete "Presets" folder from this location if there is.

                  3. In Mac Terminal, execute the following command.  This creates a special kind of shortcut called symbolic link.

                  sudo ln -s ~/Documents/Adobe/Adobe\ Media\ Encoder/8.0/Presets ~/Library/Preferences/Adobe/Common/AME/8.0/Presets

                  • 6. Re: Personal export settings not showing in Prelude
                    Stein Jo Community Member
                    Stein Jo Oct 6, 2014 11:54 PM (in response to MMeguro)

                    Thank you MMeguro this fixed the problem

                    Used the complete fix and took a restart. Now the presets shows up.