3 Replies Latest reply on Sep 5, 2014 8:49 PM by station_two

    CS6 not updating available memory in Preferences after computer upgrade Windows 7

    dudwat Level 1

      Computer had a memory upgrade but CS6 is not reading new available memory (64 bit version of CS6). Please help

        • 1. Re: CS6 not updating available memory in Preferences after computer upgrade Windows 7
          JJMack Most Valuable Participant

          Please use CS 6 menu Help>System Info... use its copy button and paste the result here like this;

          Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64

          Operating System: Windows 7 64-bit

          Version: 6.1 Service Pack 1

          System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

          Physical processor count: 12

          Logical processor count: 24

          Processor speed: 1995 MHz

          Built-in memory: 40886 MB

          Free memory: 33408 MB

          Memory available to Photoshop: 37179 MB

          Memory used by Photoshop: 95 %

          Image tile size: 1024K

          Image cache levels: 6

          OpenGL Drawing: Enabled.

          OpenGL Drawing Mode: Normal

          OpenGL Allow Normal Mode: True.

          OpenGL Allow Advanced Mode: True.

          OpenGL Allow Old GPUs: Not Detected.

          OpenCL Version: 1.1 CUDA 6.5.12

          OpenGL Version: 2.1

          Video Rect Texture Size: 16384

          OpenGL Memory: 2048 MB

          Video Card Vendor: NVIDIA Corporation

          Video Card Renderer: Quadro 4000/PCIe/SSE2

          Display: 2

          Display Bounds: top=0, left=-1360, bottom=768, right=0

          Display: 1

          Display Bounds: top=0, left=0, bottom=1080, right=1920

          Video Card Number: 1

          Video Card: NVIDIA Quadro 4000

          Driver Version: 9.18.13.4052

          Driver Date: 20140702000000.000000-000

          Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

          Video Mode: 1920 x 1080 x 4294967296 colors

          Video Card Caption: NVIDIA Quadro 4000

          Video Card Memory: 2048 MB

          Serial number: 96040035116912554961

          Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

          Temporary file path: C:\Users\JOHNJM~1\AppData\Local\Temp\

          Photoshop scratch has async I/O enabled

          Scratch volume(s):

            F:\, 465.2G, 176.3G free

            C:\, 224.2G, 100.5G free

          Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

          Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

          Additional Plug-ins folder: C:\Photoshop64 Plug-Ins\

           

           

          Installed components:

             ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

             adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

             AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

             AdobeOwl.dll   Adobe Owl 2012/09/10-12:31:21   5.0.4   79.517869

             AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

             AdobePIP.dll   Adobe Product Improvement Program   7.0.0.1686  

             AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

             AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

             adobe_caps.dll   Adobe CAPS   6,0,29,0  

             AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

             ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

             aif_core.dll   AIF   3.0   62.490293

             aif_ocl.dll   AIF   3.0   62.490293

             aif_ogl.dll   AIF   3.0   62.490293

             amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

             ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

             AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

             AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

             Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

             BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

             boost_date_time.dll   DVA Product   6.0.0  

             boost_signals.dll   DVA Product   6.0.0  

             boost_system.dll   DVA Product   6.0.0  

             boost_threads.dll   DVA Product   6.0.0  

             cg.dll   NVIDIA Cg Runtime   3.0.00007  

             cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

             CIT.dll   Adobe CIT   2.1.0.20577   2.1.0.20577

             CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

             data_flow.dll   AIF   3.0   62.490293

             dvaaudiodevice.dll   DVA Product   6.0.0  

             dvacore.dll   DVA Product   6.0.0  

             dvamarshal.dll   DVA Product   6.0.0  

             dvamediatypes.dll   DVA Product   6.0.0  

             dvaplayer.dll   DVA Product   6.0.0  

             dvatransport.dll   DVA Product   6.0.0  

             dvaunittesting.dll   DVA Product   6.0.0  

             dynamiclink.dll   DVA Product   6.0.0  

             ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

             FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

             filter_graph.dll   AIF   3.0   62.490293

             hydra_filters.dll   AIF   3.0   62.490293

             icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

             icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

             image_compiler.dll   AIF   3.0   62.490293

             image_flow.dll   AIF   3.0   62.490293

             image_runtime.dll   AIF   3.0   62.490293

             JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

             libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

             libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

             LogSession.dll   LogSession   2.1.2.1681  

             mediacoreif.dll   DVA Product   6.0.0  

             MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

             msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

             msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

             msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

             msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

             msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

             msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

             msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

             msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

             pdfsettings.dll   Adobe PDFSettings   1.04  

             Photoshop.dll   Adobe Photoshop CS6   CS6  

             Plugin.dll   Adobe Photoshop CS6   CS6  

             PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

             PSArt.dll   Adobe Photoshop CS6   CS6  

             PSViews.dll   Adobe Photoshop CS6   CS6  

             SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

             ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

             svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

             tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

             tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

             updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

             WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

           

           

           

           

          Required plug-ins:

           

           

             3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Accented Edges 13.0

             Adaptive Wide Angle 13.0

             Angled Strokes 13.0

             Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Bas Relief 13.0

             BMP 13.0

             Camera Raw 8.6

             Camera Raw Filter 8.6

             Chalk & Charcoal 13.0

             Charcoal 13.0

             Chrome 13.0

             Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Color Halftone 13.0

             Colored Pencil 13.0

             CompuServe GIF 13.0

             Conté Crayon 13.0

             Craquelure 13.0

             Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Crop and Straighten Photos Filter 13.0

             Crosshatch 13.0

             Crystallize 13.0

             Cutout 13.0

             Dark Strokes 13.0

             De-Interlace 13.0

             Dicom 13.0

             Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Diffuse Glow 13.0

             Displace 13.0

             Dry Brush 13.0

             Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Embed Watermark 4.0

             Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Extrude 13.0

             FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Fibers 13.0

             Film Grain 13.0

             Filter Gallery 13.0

             Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Fresco 13.0

             Glass 13.0

             Glowing Edges 13.0

             Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Grain 13.0

             Graphic Pen 13.0

             Halftone Pattern 13.0

             HDRMergeUI 13.0

             IFF Format 13.0

             Ink Outlines 13.0

             JPEG 2000 13.0

             Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Lens Blur 13.0

             Lens Correction 13.0

             Lens Flare 13.0

             Liquify 13.0

             Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Mezzotint 13.0

             Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Mosaic Tiles 13.0

             Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Neon Glow 13.0

             Note Paper 13.0

             NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Ocean Ripple 13.0

             Oil Paint 13.0

             OpenEXR 13.0

             Paint Daubs 13.0

             Palette Knife 13.0

             Patchwork 13.0

             Paths to Illustrator 13.0

             PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Photocopy 13.0

             Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Pinch 13.0

             Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Plaster 13.0

             Plastic Wrap 13.0

             PNG 13.0

             Pointillize 13.0

             Polar Coordinates 13.0

             Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Poster Edges 13.0

             Radial Blur 13.0

             Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Read Watermark 4.0

             Reticulation 13.0

             Ripple 13.0

             Rough Pastels 13.0

             Save for Web 13.0

             ScriptingSupport 13.1.2

             Shear 13.0

             Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Smart Blur 13.0

             Smudge Stick 13.0

             Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Spatter 13.0

             Spherize 13.0

             Sponge 13.0

             Sprayed Strokes 13.0

             Stained Glass 13.0

             Stamp 13.0

             Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Sumi-e 13.0

             Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Targa 13.0

             Texturizer 13.0

             Tiles 13.0

             Torn Edges 13.0

             Twirl 13.0

             Underpainting 13.0

             Vanishing Point 13.0

             Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Water Paper 13.0

             Watercolor 13.0

             Wave 13.0

             Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             Wind 13.0

             Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)

             ZigZag 13.0

           

           

          Optional and third party plug-ins:

           

           

             Alias PIX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Contact Sheet II 12.0 (12.0x001)

             CUR (Windows Cursor) NO VERSION

             D3D/DDS 8, 55, 0109, 1800

             ElectricImage 13.0

             Face Control II 2.00

             Fine Touch 3.25

             GREYCstoration NO VERSION

             HSB/HSL 13.0

             ICO (Windows Icon) NO VERSION

             Lighting Effects Classic 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             NormalMapFilter 8.55.0109.1800

             Picture Package 12.0 (12.0x001)

             Reduce Noise 7.0.0.0

             ScriptListener 13.0

             SGI RGB 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             SoftImage 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             StarFilter Pro 3 3.0.5.1

             SuperPNG 2.0

             Wavefront RLA 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

             Web Photo Gallery 12.0 (12.0x001)

          Plug-ins that failed to load: NONE

          Flash:

             Mini Bridge

             Photo Collage Toolkit

             Kuler

          Installed TWAIN devices: NONE

          • 2. Re: CS6 not updating available memory in Preferences after computer upgrade Windows 7
            dudwat Level 1

            Sorry for the delay in replying but my copy button did not work. I then saved information as a pdf which you can not attach on an Adobe site??. Finally converted to a jpg.

            However in doing this I noticed from system information that the CS6 was for the 32 bit version. I have both versions loaded on my computer. When I check preferences on the

            64 bit version it is showing 14mb of 16 mb installed. This is just long way round for saying thanks the problem is solved.

            • 3. Re: CS6 not updating available memory in Preferences after computer upgrade Windows 7
              Level 5

              dudwat wrote:

               

              …CS6 was for the 32 bit version…

               

              I was just about to post that, then I got called away for dinner.  Easily recognizable Windows issue.