2 Replies Latest reply on Sep 8, 2014 2:29 PM by charlynk

    3D Stopped Working

    charlynk

      I have been working with the 3D tools in Windows on PS CS6 Extended edition. They stopped working a few weeks ago with an error message. After searching the forums and doing a lot of troubleshooting (including updating the GPU drivers), I couldn't find an answer. Then it seemed to spontaneously fix itself (??).

       

      Now it's stopped working again, no error message this time. I've also tried it using the CC on Mac (I have a MacBook Pro running Boot Camp) and the 3D tools are not available there either.

       

      Can you assist? Here's the info from the Windows CS6 version:

       

      Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64

      Operating System: Windows 7 64-bit

      Version: 6.1 Service Pack 1

      System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

      Physical processor count: 2

      Logical processor count: 4

      Processor speed: 2993 MHz

      Built-in memory: 8067 MB

      Free memory: 4017 MB

      Memory available to Photoshop: 7144 MB

      Memory used by Photoshop: 71 %

      Image tile size: 128K

      Image cache levels: 4

      OpenGL Drawing: Enabled.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      OpenGL Allow Old GPUs: Not Detected.

      Video Card Vendor: Intel

      Video Card Renderer: Intel(R) HD Graphics 4000

      Display: 1

      Display Bounds:=  top: 0, left: 0, bottom: 1440, right: 2560

      Video Card Number: 1

      Video Card: Intel(R) HD Graphics 4000

      OpenCL Version:

      Driver Version: 9.17.10.2914

      Driver Date: 20121129000000.000000-000

      Video Card Driver: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Video Mode: 2560 x 1440 x 4294967296 colors

      Video Card Caption: Intel(R) HD Graphics 4000

      Video Card Memory: 2144 MB

      Video Rect Texture Size: 8192

      Serial number: 92298433645021408270

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

      Temporary file path: C:\Users\Charlyn\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        G:\, 2.73T, 1.59T free

        C:\, 232.8G, 56.4G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

      Additional Plug-ins folder: not set

       

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

         ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

         adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

         AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

         AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

         AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

         AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

         AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

         AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

         adobe_caps.dll   Adobe CAPS   6,0,29,0  

         AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

         ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

         aif_core.dll   AIF   3.0   62.490293

         aif_ocl.dll   AIF   3.0   62.490293

         aif_ogl.dll   AIF   3.0   62.490293

         amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

         ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

         AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

         AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

         Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

         BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

         boost_date_time.dll   DVA Product   6.0.0  

         boost_signals.dll   DVA Product   6.0.0  

         boost_system.dll   DVA Product   6.0.0  

         boost_threads.dll   DVA Product   6.0.0  

         cg.dll   NVIDIA Cg Runtime   3.0.00007  

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

         CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

         CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

         data_flow.dll   AIF   3.0   62.490293

         dvaaudiodevice.dll   DVA Product   6.0.0  

         dvacore.dll   DVA Product   6.0.0  

         dvamarshal.dll   DVA Product   6.0.0  

         dvamediatypes.dll   DVA Product   6.0.0  

         dvaplayer.dll   DVA Product   6.0.0  

         dvatransport.dll   DVA Product   6.0.0  

         dvaunittesting.dll   DVA Product   6.0.0  

         dynamiclink.dll   DVA Product   6.0.0  

         ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

         FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

         filter_graph.dll   AIF   3.0   62.490293

         hydra_filters.dll   AIF   3.0   62.490293

         icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

         image_compiler.dll   AIF   3.0   62.490293

         image_flow.dll   AIF   3.0   62.490293

         image_runtime.dll   AIF   3.0   62.490293

         JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

         LogSession.dll   LogSession   2.1.2.1640  

         mediacoreif.dll   DVA Product   6.0.0  

         MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

         msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

         msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

         msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

         pdfsettings.dll   Adobe PDFSettings   1.04  

         Photoshop.dll   Adobe Photoshop CS6   CS6  

         Plugin.dll   Adobe Photoshop CS6   CS6  

         PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

         PSArt.dll   Adobe Photoshop CS6   CS6  

         PSViews.dll   Adobe Photoshop CS6   CS6  

         SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

         ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

         tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

         TfFontMgr.dll   FontMgr   9.3.0.113  

         TfKernel.dll   Kernel   9.3.0.113  

         TFKGEOM.dll   Kernel Geom   9.3.0.113  

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

         updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

         WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

         wu3d.dll   U3D Writer   9.3.0.113  

       

       

       

       

      Required plug-ins:

       

       

         3D Studio 13.0.1 (13.0.1.3 x001)

         Accented Edges 13.0

         Adaptive Wide Angle 13.0

         ADM 3.11x01

         Angled Strokes 13.0

         Average 13.0.1 (13.0.1.3 x001)

         Bas Relief 13.0

         BMP 13.0

         Camera Raw 7.0

         Chalk & Charcoal 13.0

         Charcoal 13.0

         Chrome 13.0

         Cineon 13.0.1 (13.0.1.3 x001)

         Clouds 13.0.1 (13.0.1.3 x001)

         Collada 13.0.1 (13.0.1.3 x001)

         Color Halftone 13.0

         Colored Pencil 13.0

         CompuServe GIF 13.0

         Conté Crayon 13.0

         Craquelure 13.0

         Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)

         Crop and Straighten Photos Filter 13.0

         Crosshatch 13.0

         Crystallize 13.0

         Cutout 13.0

         Dark Strokes 13.0

         De-Interlace 13.0

         Dicom 13.0

         Difference Clouds 13.0.1 (13.0.1.3 x001)

         Diffuse Glow 13.0

         Displace 13.0

         Dry Brush 13.0

         Eazel Acquire 13.0.1 (13.0.1.3 x001)

         Embed Watermark 4.0

         Entropy 13.0.1 (13.0.1.3 x001)

         Extrude 13.0

         FastCore Routines 13.0.1 (13.0.1.3 x001)

         Fibers 13.0

         Film Grain 13.0

         Filter Gallery 13.0

         Flash 3D 13.0.1 (13.0.1.3 x001)

         Fresco 13.0

         Glass 13.0

         Glowing Edges 13.0

         Google Earth 4 13.0.1 (13.0.1.3 x001)

         Grain 13.0

         Graphic Pen 13.0

         Halftone Pattern 13.0

         HDRMergeUI 13.0

         IFF Format 13.0

         Ink Outlines 13.0

         JPEG 2000 13.0

         Kurtosis 13.0.1 (13.0.1.3 x001)

         Lens Blur 13.0

         Lens Correction 13.0

         Lens Flare 13.0

         Liquify 13.0

         Matlab Operation 13.0.1 (13.0.1.3 x001)

         Maximum 13.0.1 (13.0.1.3 x001)

         Mean 13.0.1 (13.0.1.3 x001)

         Measurement Core 13.0.1 (13.0.1.3 x001)

         Median 13.0.1 (13.0.1.3 x001)

         Mezzotint 13.0

         Minimum 13.0.1 (13.0.1.3 x001)

         MMXCore Routines 13.0.1 (13.0.1.3 x001)

         Mosaic Tiles 13.0

         Multiprocessor Support 13.0.1 (13.0.1.3 x001)

         Neon Glow 13.0

         Note Paper 13.0

         NTSC Colors 13.0.1 (13.0.1.3 x001)

         Ocean Ripple 13.0

         Oil Paint 13.0

         OpenEXR 13.0

         Paint Daubs 13.0

         Palette Knife 13.0

         Patchwork 13.0

         Paths to Illustrator 13.0

         PCX 13.0.1 (13.0.1.3 x001)

         Photocopy 13.0

         Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)

         Picture Package Filter 13.0.1 (13.0.1.3 x001)

         Pinch 13.0

         Pixar 13.0.1 (13.0.1.3 x001)

         Plaster 13.0

         Plastic Wrap 13.0

         PNG 13.0

         Pointillize 13.0

         Polar Coordinates 13.0

         Portable Bit Map 13.0.1 (13.0.1.3 x001)

         Poster Edges 13.0

         Radial Blur 13.0

         Radiance 13.0.1 (13.0.1.3 x001)

         Range 13.0.1 (13.0.1.3 x001)

         Read Watermark 4.0

         Reticulation 13.0

         Ripple 13.0

         Rough Pastels 13.0

         Save for Web 13.0

         ScriptingSupport 13.0.1

         Shear 13.0

         Skewness 13.0.1 (13.0.1.3 x001)

         Smart Blur 13.0

         Smudge Stick 13.0

         Solarize 13.0.1 (13.0.1.3 x001)

         Spatter 13.0

         Spherize 13.0

         Sponge 13.0

         Sprayed Strokes 13.0

         Stained Glass 13.0

         Stamp 13.0

         Standard Deviation 13.0.1 (13.0.1.3 x001)

         Sumi-e 13.0

         Summation 13.0.1 (13.0.1.3 x001)

         Targa 13.0

         Texturizer 13.0

         Tiles 13.0

         Torn Edges 13.0

         Twirl 13.0

         U3D 13.0.1 (13.0.1.3 x001)

         Underpainting 13.0

         Vanishing Point 13.0

         Variance 13.0.1 (13.0.1.3 x001)

         Variations 13.0.1 (13.0.1.3 x001)

         Water Paper 13.0

         Watercolor 13.0

         Wave 13.0

         Wavefront|OBJ 13.0.1 (13.0.1.3 x001)

         WIA Support 13.0.1 (13.0.1.3 x001)

         Wind 13.0

         Wireless Bitmap 13.0.1 (13.0.1.3 x001)

         ZigZag 13.0

       

       

      Optional and third party plug-ins: NONE

       

       

      Plug-ins that failed to load: NONE

      Flash:

         Mini Bridge

         Kuler

      Installed TWAIN devices: NONE