5 Replies Latest reply on Sep 5, 2014 7:53 AM by amyrn08

    Photoshop CC 2014 crashes at Launch on Win 8 PC

    amyrn08

      I have downloaded PS 2014 and have only been able to run it 1 time, all others I get an error that says Photoshop is not working and windows will close the program. I run windows 8. Any ideas on how to fix this?

        • 1. Re: Photoshop "not working" error message
          GautamBahl Adobe Employee

          Hi Amyrn08,

           

          Please provide us the error from the event viewer in Windows 8.  Use the below link if you have no idea on how to use event viewer.

           

          http://support.microsoft.com/kb/308427

           

          Thanks

          • 2. Re: Photoshop "not working" error message
            amyrn08 Level 1

            2 different errors from the event log.

             

             

             

            Activation context generation failed for "c:\program files (x86)\Adobe\adobe creative cloud\Utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.92 00.16579_none_8937eec6860750f5.manifest. Component 2: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0. 9200.16579_none_418ab7ef718b27ef.manifest.









            system

             

            -Provider
            [ Name] Application Error

             

            -EventID1000

             

            [ Qualifiers] 0
            Level2
            Task100
            Keywords0x80000000000000
            -TimeCreated

             

            [ SystemTime] 2014-09-03T13:55:26.000000000Z
            EventRecordID77749
            ChannelApplication
            ComputerAmy
            Security
            -EventData

             

            Photoshop.exe
            15.1.0.148
            53d97a8f
            igdfcl64.dll
            8.1.0.2932
            50c924e2
            c0000005
            0000000000809283
            f88
            01cfc77e981ef004
            C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
            C:\windows\SYSTEM32\igdfcl64.dll
            f47ec93e-3371-11e4-bee8-b09ab5a4acbf
            • 3. Re: Photoshop "not working" error message
              GautamBahl Adobe Employee

              Hi Amyrn08,

               

              From the event viewer information it seems to be an issue with the display drivers.

               

              You might have an obsolete display driver on your system. Try updating the display drivers and then try to launch Photoshop.

               

              Thanks

              • 4. Re: Photoshop CC 2014 crashes at Launch on Win 8 PC
                Level 7

                As the crash report shows - your Intel video card driver is crashing.

                Update the driver from Intel's website (not Microsoft or a system builder, who have drivers that are years out of date).

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