2 Replies Latest reply: Sep 5, 2014 1:04 PM by schanna5

Fonts not embedding consistently - Livecycle Output Service

schanna5 Sep 3, 2014 3:19 PM

The Livecycle Output Service is configured to Always embed specific fonts. When I attempt to generate PDF from XDP using the Java API, I find that in 99+ percent of the PDFs generated, the font is embedded. In less than 1%, the fonts are not embedded ( as shown by a lack of "(Embedded Subset)" in Adobe Reader XI's "Document Properties..." window's Fonts tab ). In all cases, the font is explicitly identified for both Text objects and for Floating Fields and all Floating Fields are populated. I can't reproduce this behavior by previewing in either Adobe Livecycle Designer ES4 or generating single PDFs using the Server's Output Service. It only occurs when generating notices at volume (>1000 notices).

Has anybody else experienced this? What are some potential root causes?

1. Re: Fonts not embedding consistently - Livecycle Output Service

TundraSteve Sep 4, 2014 4:06 AM (in response to schanna5)

If you take the "failed" PDF and rerun it through the process does the font embed? After the run and determine there was a problem, have you checked the log to see if any errors were thrown?
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2. Re: Fonts not embedding consistently - Livecycle Output Service

schanna5 Sep 5, 2014 1:04 PM (in response to TundraSteve)

I do not have direct access to the server however if there are specific log(s) you'd recommend I check I will pass them along to our administrators.
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