7 Replies Latest reply: Nov 11, 2014 6:20 PM by Philipp M

Adobe qt 32 server keeps crashing on CC 2014

sariconlv Sep 4, 2014 11:14 PM

My project plays fine for a period of time and then suddenly there is nothing playing in the player monitor. Program won't close completely and I have to Force Quit and restart. Works okay for a while and then the same thing. Been on the phone with Adobe for … can't even recall how many hours so far. They keep saying they will check into it and call me back.. even recorded my screen while it froze and so far they never get back to me. Meanwhile, clients are frustrated, I'm going crazy trying to work and restart without the client knowing what is up… They call this tech support but I call it not rear for the professional environment. If Adobe wants to be a professional system for professional editors, they better step up the support and realize that with thousands of dollars on the line and project deadlines, this kind of thing can't keep happening.

The last tech pulled up my Activity monitor and saw that the Adobe QT 32 server.exe was freezing. Something to do with the components and how files are played through Quicktime.

He tried several things but so far, the problem hasn't' been fixed. I am beyond frustrated.

ANyone have any ideas or has anyone else gone through a similar problem?

I'm am on a Mac Pro running Mavericks with 52GB of ram.

HELP PLEASE!!!

sari@levyproductiongroup.com

1. Re: Adobe qt 32 server keeps crashing on CC 2014

John T Smith Sep 5, 2014 8:09 AM (in response to sariconlv)

CC2014 is a version... what program?
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2. Re: Adobe qt 32 server keeps crashing on CC 2014

sariconlv Sep 5, 2014 9:57 AM (in response to John T Smith)

Premiere Pro
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3. Re: Adobe qt 32 server keeps crashing on CC 2014

knappjs Sep 27, 2014 8:20 PM (in response to sariconlv)

I have similar issues for a few months with CC2014. I'm on a 2013 MacBook Pro w/ Retina display. Premiere seems to do okay on it's own, but when After Effects is open, things start getting squirrely....particularly if there is a dynamic link. I've been eking by, frequently clearing my cache, restarting, and rebooting.
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4. Re: Adobe qt 32 server keeps crashing on CC 2014

Mark Mapes Sep 27, 2014 9:39 PM (in response to knappjs)

In some cases, the OS is errantly listing QT32Server as not responding when it's actually functioning fine. Note that I emphasized "some."

As to the performance problems when both AE and PPro are running, this thread might be relevant: Dynamic Link slow in After Effect CC 2014 (Version 13.0)
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5. Re: Adobe qt 32 server keeps crashing on CC 2014

knappjs Sep 28, 2014 10:11 AM (in response to Mark Mapes)

Thanks, Mark, I'm glad that Dynamic Linking issues are on the bug fix list for the next update! Also good to see that you guys caught the eyedropper bug, too.

When I launch Premiere CC2014, I can see on the Activity Monitor that both instances of 'Adobe QT32 Server' start, then turn to "Not Responding". These are issues that could be related to this (or not):
•Hangs up/freezes, especially when Dynamic linking to AE
•Picture will not play, although media shows green bar (rendered)
•Frequent “Media Pending” or “Media Missing”, or just shows up black, although media shows green bar (rendered)
•QT32 crash/not responding
•Export to Adobe Audition: never leaves ‘preparing’ stage (rebooted cured this)
•Hangs/crashes on certain plug-ins, esp. FXFactory
•When exporting to AME queue, one or both programs often crash.
•”Not Responding” when trying to quit unresponsive program

Sorry to hijack this thread, but I'd appreciate any feedback or further suggestions that you may have. Btw, I already dumped Soundflower...no effect.
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6. Re: Adobe qt 32 server keeps crashing on CC 2014

Kevin Monahan Sep 28, 2014 11:33 AM (in response to knappjs)

Hi Knappjs,
You might try making sure that your permissions are set correctly in Adobe folders: Premiere Pro CC freezing on startup or crashing while working (Mac OS X 10.9, and later)

If the above doesn't work, you might also try uninstalling FX Factory and see if that helps.

Thanks,
Kevin
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7. Re: Adobe qt 32 server keeps crashing on CC 2014

Philipp M Nov 11, 2014 6:20 PM (in response to Kevin Monahan)

I am having the exact same issues as the original poster. Media is not connecting properly or loading forever (yellow media warning) and Adobe QT 32 server is crashing. This also prevents my system from re-booting properly.

I am on OS X 10.10 and Premiere 8.1 (CC2014).

This is an extremely annoying bug that also seems to appear on our 10.9.5 machines. Never happened with the previous (CC) version of Premiere. I am hoping you guys are looking into this.
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