If you bought direct from Adobe, I don't think you receive any codes... you simply use your Adobe ID to log in and proceed
Some general information
Log out of your paid Cloud account... Restart your computer... Log in to your paid Cloud account
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html
hi thanks for the reply.
i got it working.
my hooligan son admitted to trying to install an illegal version previously. i had to edit my hosts file to allow the connection to adobe servers
I hope you have a REALLY GOOD anti-virus and anti-malware program... pirate version will sometimes give you things you don't want!