1 Reply Latest reply on Sep 5, 2014 2:23 PM by John T Smith

    Error code: 6

    herricane53

      I am unable to install Creative Cloud. I keep getting error code: 6 and the following message:

      Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Microsoft Visual C++ 2012 Redistributable Package (x86) 11.0.61030.0 {873BE68F-480F-49A6-9649-F98CAB056AFC} ----------- ERROR: Third party payload installer vcredist_x86.exe failed with exit code: -2147024546 ERROR: Failed to install Microsoft Visual C++ 2012 Redistributable Package (x86). Please try installing it by double clicking on the executable at "C:\Users\MYCOMP~1\AppData\Local\Temp\{D65F9251-8AEE-4BB7-A305-6F3327235477}\Illustrator_18_LS20_win64\Adobe Illustrator CC 2014\payloads\Microsoft VC 2012 Redist (x86)\vcredist_x86.exe", or download and install the latest Microsoft Visual C++ 2012 Redistributable Package (x86) from Microsoft website - www.microsoft.com -------------------------------------------------------------------------------------

      I might be able to fix the last one, however, when the download started I lost access to my start button and it has not returned. Any answers?