5 Replies Latest reply on Sep 5, 2014 4:53 PM by A.T. Romano

    Elements 11 Crashing with only 24 sec of still photos

    1savedbygrace

      I upgraded from Elements 9 to 11 and I'm putting together a simple slideshow.  However, the program takes forever to render 24 seconds of still photos and a title....then it shuts down and crashes.  I need assistance with possible conflicts on my computer that is keeping this program to run properly... Thanks.

        • 2. Re: Elements 11 Crashing with only 24 sec of still photos
          1savedbygrace Level 1

          Thank you for your response...

          Photo scale is 750x1000 (I converted them all with Photoshop)

          I set up the project to use a DV NTSC with frame size of 720 x 480 so I can do some pan and zooming and I checked for it to force all to these parameters.

           

          Any thoughts?  My system info is in my previous post.

          • 3. Re: Elements 11 Crashing with only 24 sec of still photos
            John T Smith Adobe Community Professional & MVP

            >system info is in my previous post

             

            Actually... not

            From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
            •You MUST use an account with Administrator Privileges to run Premiere Elements
            •(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
            •What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
            •What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
            •Has this ever worked before?  If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.?  Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
            •Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
            •What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
            •If you are getting error message(s), what is the full text of the error message(s)?
            •What were you doing when the problem occurred?
            •What other software are you running?
            •Tell us about your computer hardware. How much RAM is installed?  How much free space is on your system (C:) drive?
            •How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
            And some other questions...
            •What are you editing, and does your video have a red line over it BEFORE you do any work?
            •Which version of Quicktime do you have installed?

            •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
            •What is your exact graphics adapter driver version?
            •Have you gone to the vendor web site to check for a newer driver?
            •For Windows, do NOT rely on Windows Update to have current driver information
            •-you need to go direct to the vendor web site and check updates for yourself
            •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
            •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

            • 4. Re: Elements 11 Crashing with only 24 sec of still photos
              A.T. Romano Level 7

              1savedbygrace

               

              Premiere Elements 11 on Windows 7 Home Premium 64 bit

              8.00 GB RAM installed

               

              Where are you creating this slideshow - in the Premiere Elements 11 Expert or Quick workspace or in the Elements Organizer 12 Slideshow Editor?

               

              Are you saying that all you have are about 4 photos (jpgs) about 1000 x 750 pixels and wherever you are program wise you end up with crashes?

               

              You said that you prepared the photos in Photoshop....was that Photoshop or Photoshop Elements 12 or other? What did you do to these photos besides reduce the size -

              a. Color Profile CMYK

              b. 16 or 8 bit

              c. raw image format or dng

               

              Is the problem specific to these 4 photos? If you are in the Elements Organizer 11 Slideshow Editor, please find out if these photos import OK into Premiere Elements 11 Expert workspace Add Media/Files and Folders/Project Assets and from there drag to Timeline Video Track 1.

               

              Let us start with the above and then move forward based on your answers.

               

              Thanks.

               

              ATR

              • 5. Re: Elements 11 Crashing with only 24 sec of still photos
                A.T. Romano Level 7

                1savedbygrace

                 

                Nearly missed you posts in your other thread. Things for you to check out....

                 

                1. Under Network Adapter's you show

                Microsoft Virtual WiFi Miniport Adapter

                right click that entry and click on the Disable pop up. Then let us know if the improved or solved the program stability issue.

                If not, just reverse the process and Enable that Network Adapter.

                 

                2. You are not yet in the right location for the Adobe Premiere Elements Previews Files Folder...please refer to screenshot

                 

                FIND.JPG

                 

                We will be watching for further results.

                 

                Thank you.

                 

                ATR