6 Replies Latest reply on Nov 1, 2014 5:03 PM by le53humps

    Photoshop CC won't launch on my laptop

    Qsharp

      I've downloaded Photoshop CC and update twice, but it won't launch from Creative Cloud, and i can't find the program in my files. Help?

        • 1. Re: Photoshop CC won't launch on my laptop
          JJMack Most Valuable Participant

          what does happen is yours a Mac or PC what OS level which PS crystal ball not working here

          • 2. Re: Photoshop CC won't launch on my laptop
            Griet-Wodka-Maxima

            I have the same problem here! I'm using PC.

            I have uninstalled it and installed again with updates, but it remains the same.

            After starting up, PS goes immediatly into error and shuts down.

             

            Griet

            • 3. Re: Photoshop CC won't launch on my laptop
              JJMack Most Valuable Participant

              As i wrote my crystal ball is not working well on this.  I can not tell if you have installed Adobe Creative Cloud Desktop application which is used to Install Photoshop creative cloud versions Or that you downloaded the Photoshop direct installer without using Adobe Download Manager. You write PS goes immediately into an error and shuts down.  You do not include what the error is. You do not show Windows Reliability History PS crash report.

               

              The forum guidelines has this an other suggestions for using these forums.

               

              Supply pertinent information for quicker answers

              The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:

              • Adobe product and version number
              • Operating system and version number
              • The full text of any error message(s)
              • What you were doing when the problem occurred
              • Screenshots of the problem
              • Computer hardware, such as CPU; GPU; amount of RAM;
              • Crash reports; Etc

               

              Help fix my crystal ball give it something to look over.

               

               

              ...

              • 4. Re: Photoshop CC won't launch on my laptop
                Griet-Wodka-Maxima Level 1

                Hello

                Laptop HP Pavilion 6

                Operating System: Windows 8 64 bit

                It concerns Photoshop CC 2014 (more info I don't have)

                Details of my computer:

                               Time of this report: 9/7/2014, 20:12:15

                               Machine name: LAPTOP-GRIET

                                  Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.140502-1507)

                                Language: Dutch (Regional Setting: Dutch)

                               System Manufacturer: Hewlett-Packard

                                 System Model: HP Pavilion g6 Notebook PC

                               BIOS: F.22

                                    Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz (4 CPUs), ~2.4GHz

                                  Memory: 8192MB RAM

                          Available OS Memory: 8084MB RAM

                              Page File: 2241MB used, 7059MB available

                             Windows Dir: C:\Windows

                         DirectX Version: DirectX 11

                          DX Setup Parameters: Not found

                        User DPI Setting: 96 DPI (100 percent)

                      System DPI Setting: 96 DPI (100 percent)

                         DWM DPI Scaling: Disabled

                          DxDiag Version: 6.02.9200.16384 64bit Unicode

                 

                As soon as I try to open PS i get the following error:

                No number

                 

                This program stopped working. There has been a problem the caused the problem. The program will shut down.

                It doesn't give any additional information, but i don't have the possibilty to paste the printscreen into this window

                 

                I already downloaded the new graphic driver from the HP site, without any result.

                 

                Thanks for your help

                • 5. Re: Photoshop CC won't launch on my laptop
                  JJMack Most Valuable Participant

                  Use windows action center reliability history locate your Photoshop stop working critical events and look at then by clicking  on them to see what is crashing Photoshop..