1 Reply Latest reply on Sep 6, 2014 9:34 AM by John T Smith

    Difficulty installing update

    rb777

      Using macpro. current osx

      When clicking on cloud icon on top right of screen, it tells me that there is an update; I go to install it for photoshop, and it downloads and then gives me a message:  There was a problem updating photoshop cc (2014) then it gives an error (U44M1P7) and refers me to a log file.

       

      I don't know what to do - and I've tried restarting, redoing, but haven't tried reinstalling all of the apps....

       

       

      If you could help or assist directing me to correct location for help I'd appreciate.

       

      Ralph