7 Replies Latest reply on Oct 22, 2014 11:33 PM by Silkrooster

    CLC error

    Silkrooster Adobe Community Professional & MVP

      Hey guys,

      I recently reformatted my drive to fix some issues. Now when I start photoshop I am seeing the cmd (command window) pop up and I get a clc.exe error. From what I have been able to gather it has to do with ati streaming. Apparently part of the sdk for opencl. I did not know that photoshop used opencl or don't recall anyways.

      So would I be missing a driver, a bug is poping its ugly head, or something else I am not thinking of. So far, it has been limited to photoshop, but I have not reinstalled the rest of the apps yet.

      Thing is before the reformat, I did not see this issue. But a point upgrade could have been made recently, so I can not rule out a bug yet.

      Anyways, I will let you guys ponder of it a bit and see what you guys think.

        • 1. Re: CLC error
          Silkrooster Adobe Community Professional & MVP

          BTW, if anyone can read the crash dump file for windows 7, I can provide it.

          • 2. Re: CLC error
            Level 7

            We need the crash report information - especially the name of the faulting module.

            • 3. Re: Re: CLC error
              Silkrooster Adobe Community Professional & MVP

              Here is the dmp and wer files zipped. I am sure you already know the wer file is just a text file.



              • 4. Re: Re: CLC error
                Silkrooster Adobe Community Professional & MVP

                clc error.png




                OS Name Microsoft Windows 7 Ultimate

                Version 6.1.7601 Service Pack 1 Build 7601

                Other OS Description  Not Available

                OS Manufacturer Microsoft Corporation

                System Name BRUCE-HP

                System Manufacturer Hewlett-Packard

                System Model HPE-590t

                System Type x64-based PC

                Processor Intel(R) Core(TM) i7 CPU       X 980  @ 3.33GHz, 3334 Mhz, 6 Core(s), 12 Logical Processor(s)

                BIOS Version/Date American Megatrends Inc. 6.10, 9/16/2010

                SMBIOS Version 2.5

                Windows Directory C:\Windows

                System Directory C:\Windows\system32

                Boot Device \Device\HarddiskVolume1

                Locale United States

                Hardware Abstraction Layer Version = "6.1.7601.17514"

                User Name Bruce-HP\Bruce

                Time Zone Eastern Daylight Time

                Installed Physical Memory (RAM) 16.0 GB

                Total Physical Memory 16.0 GB

                Available Physical Memory 12.4 GB

                Total Virtual Memory 32.0 GB

                Available Virtual Memory 28.5 GB

                Page File Space 16.0 GB

                Page File C:\pagefile.sys


                Name AMD Radeon HD 6570

                PNP Device ID PCI\VEN_1002&DEV_6759&SUBSYS_908F1B0A&REV_00\4&4C7109B&0&0018

                Adapter Type ATI display adapter (0x6759), Advanced Micro Devices, Inc. compatible

                Adapter Description AMD Radeon HD 6570

                Adapter RAM (2,147,483,648) bytes

                Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll

                Driver Version 8.960.11.1000

                INF File oem77.inf (ati2mtag_NI section)

                Color Planes Not Available

                Color Table Entries 4294967296

                Resolution 1680 x 1050 x 60 hertz

                Bits/Pixel 32

                Memory Address 0xD0000000-0xDFFFFFFF

                Memory Address 0xFBDC0000-0xFBDDFFFF

                I/O Port 0x0000E000-0x0000EFFF

                IRQ Channel IRQ 4294967282

                I/O Port 0x000003B0-0x000003BB

                I/O Port 0x000003C0-0x000003DF

                Memory Address 0xA0000-0xBFFFF

                Driver c:\windows\system32\drivers\atikmpag.sys (, 331.50 KB (339,456 bytes), 4/26/2012 3:32 AM)


                And for duplication purposes from photohop -


                Adobe Photoshop Version: 2014.1.0 20140730.r.148 2014/07/30:23:59:59  x64
                Operating System: Windows 7 64-bit
                Version: 6.1 Service Pack 1
                System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
                Physical processor count: 6
                Logical processor count: 12
                Processor speed: 3325 MHz
                Built-in memory: 16375 MB
                Free memory: 11735 MB
                Memory available to Photoshop: 14668 MB
                Memory used by Photoshop: 70 %
                3D Multitone Printing: Disabled.
                Touch Gestures: Disabled.
                Windows 2x UI: Disabled.
                Image tile size: 1024K
                Image cache levels: 4
                Font Preview: Medium
                TextComposer: Latin
                Display: 1
                Display Bounds: top=0, left=0, bottom=1050, right=1680
                OpenGL Drawing: Enabled.
                OpenGL Allow Old GPUs: Not Detected.
                OpenGL Drawing Mode: Advanced
                OpenGL Allow Normal Mode: True.
                OpenGL Allow Advanced Mode: True.
                glgpu[0].GLName="AMD Radeon HD 6570"
                glgpu[0].GLVendor="ATI Technologies Inc."
                glgpu[0].GLRenderer="AMD Radeon HD 6570"
                glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"
                glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147 483647]
                clgpu[0].CLPlatformVersion="1.1 ATI-Stream-v2.2 (302)"
                clgpu[0].CLDeviceVersion="1.1 ATI-Stream-v2.2 (302)"
                clgpu[0].CLVendor="Advanced Micro Devices, Inc."
                clgpu[0].CLDriverVersion="CAL 1.4.1720"
                License Type: Subscription
                Serial number: 90970571475060932452
                Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
                Temporary file path: C:\Users\Bruce\AppData\Local\Temp\
                Photoshop scratch has async I/O enabled
                Scratch volume(s):
                  Startup, 1.81T, 1.57T free
                Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

                Installed components:
                   A3DLIBS.dll   A3DLIB Dynamic Link Library  
                   ACE.dll   ACE 2014/04/14-23:42:44   79.554120   79.554120
                   adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850
                   AdbePM.dll   PatchMatch 2014/04/23-10:46:55   79.554276   79.554276
                   AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0  
                   AdobeOwl.dll   Adobe Owl 2014/03/05-14:49:37   5.0.33   79.552883
                   AdobePDFL.dll   PDFL 2014/03/04-00:39:42   79.510482   79.510482
                   AdobePIP.dll   Adobe Product Improvement Program  
                   AdobeXMP.dll   Adobe XMP Core 2014/01/13-19:44:00   79.155772   79.155772
                   AdobeXMPFiles.dll   Adobe XMP Files 2014/01/13-19:44:00   79.155772   79.155772
                   AdobeXMPScript.dll   Adobe XMP Script 2014/01/13-19:44:00   79.155772   79.155772
                   adobe_caps.dll   Adobe CAPS   8,0,0,13  
                   AGM.dll   AGM 2014/04/14-23:42:44   79.554120   79.554120
                   ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  
                   amtlib.dll   AMTLib (64 Bit) BuildVersion: 8.0; BuildDate: Tue May 27 2014 22:3:7)   1.000000
                   ARE.dll   ARE 2014/04/14-23:42:44   79.554120   79.554120
                   AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013
                   AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013
                   Bib.dll   BIB 2014/04/14-23:42:44   79.554120   79.554120
                   BIBUtils.dll   BIBUtils 2014/04/14-23:42:44   79.554120   79.554120
                   boost_date_time.dll   photoshopdva   8.0.0  
                   boost_signals.dll   photoshopdva   8.0.0  
                   boost_system.dll   photoshopdva   8.0.0  
                   boost_threads.dll   photoshopdva   8.0.0  
                   cg.dll   NVIDIA Cg Runtime   3.0.00007  
                   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                   CIT.dll   Adobe CIT
                   CITThreading.dll   Adobe CITThreading
                   CoolType.dll   CoolType 2014/04/14-23:42:44   79.554120   79.554120
                   dvaaudiodevice.dll   photoshopdva   8.0.0  
                   dvacore.dll   photoshopdva   8.0.0  
                   dvamarshal.dll   photoshopdva   8.0.0  
                   dvamediatypes.dll   photoshopdva   8.0.0  
                   dvametadata.dll   photoshopdva   8.0.0  
                   dvametadataapi.dll   photoshopdva   8.0.0  
                   dvametadataui.dll   photoshopdva   8.0.0  
                   dvaplayer.dll   photoshopdva   8.0.0  
                   dvatransport.dll   photoshopdva   8.0.0  
                   dvaui.dll   photoshopdva   8.0.0  
                   dvaunittesting.dll   photoshopdva   8.0.0  
                   dynamiclink.dll   photoshopdva   8.0.0  
                   ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519
                   icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  
                   icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  
                   igestep30.dll   IGES Reader  
                   imslib.dll   IMSLib DLL  
                   JP2KLib.dll   JP2KLib 2014/03/12-08:53:44   79.252744   79.252744
                   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
                   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                   LogSession.dll   LogSession  
                   mediacoreif.dll   photoshopdva   8.0.0  
                   MPS.dll   MPS 2014/03/25-23:41:34   79.553444   79.553444
                   pdfsettings.dll   Adobe PDFSettings   1.04  
                   Photoshop.dll   Adobe Photoshop CC 2014   15.1  
                   Plugin.dll   Adobe Photoshop CC 2014   15.1  
                   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0  
                   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)  
                   PSArt.dll   Adobe Photoshop CC 2014   15.1  
                   PSViews.dll   Adobe Photoshop CC 2014   15.1  
                   SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519
                   ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992
                   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  
                   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  
                   TfFontMgr.dll   FontMgr  
                   TfKernel.dll   Kernel  
                   TFKGEOM.dll   Kernel Geom  
                   TFUGEOM.dll   Adobe, UGeom©  
                   updaternotifications.dll   Adobe Updater Notifications Library (BuildVersion: 1.0; BuildDate: BUILDDATETIME)
                   VulcanControl.dll   Vulcan Application Control Library  
                   VulcanMessage5.dll   Vulcan Message Library  
                   WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204
                   wu3d.dll   U3D Writer  

                Required plug-ins:

                   3D Studio 15.1 (2014.1.0 x001)
                   Accented Edges 15.1
                   Adaptive Wide Angle 15.1
                   Angled Strokes 15.1
                   Average 15.1 (2014.1.0 x001)
                   Bas Relief 15.1
                   BMP 15.1
                   Camera Raw 8.6
                   Camera Raw Filter 8.6
                   Chalk & Charcoal 15.1
                   Charcoal 15.1
                   Chrome 15.1
                   Cineon 15.1 (2014.1.0 x001)
                   Clouds 15.1 (2014.1.0 x001)
                   Collada 15.1 (2014.1.0 x001)
                   Color Halftone 15.1
                   Colored Pencil 15.1
                   CompuServe GIF 15.1
                   Conté Crayon 15.1
                   Craquelure 15.1
                   Crop and Straighten Photos 15.1 (2014.1.0 x001)
                   Crop and Straighten Photos Filter 15.1
                   Crosshatch 15.1
                   Crystallize 15.1
                   Cutout 15.1
                   Dark Strokes 15.1
                   De-Interlace 15.1
                   Dicom 15.1
                   Difference Clouds 15.1 (2014.1.0 x001)
                   Diffuse Glow 15.1
                   Displace 15.1
                   Dry Brush 15.1
                   Eazel Acquire 15.1 (2014.1.0 x001)
                   Embed Watermark 4.0
                   Entropy 15.1 (2014.1.0 x001)
                   Export Color Lookup NO VERSION
                   Extrude 15.1
                   FastCore Routines 15.1 (2014.1.0 x001)
                   Fibers 15.1
                   Film Grain 15.1
                   Filter Gallery 15.1
                   Flash 3D 15.1 (2014.1.0 x001)
                   Fresco 15.1
                   Glass 15.1
                   Glowing Edges 15.1
                   Google Earth 4 15.1 (2014.1.0 x001)
                   Grain 15.1
                   Graphic Pen 15.1
                   Halftone Pattern 15.1
                   HDRMergeUI 15.1
                   IFF Format 15.1
                   IGES 15.1 (2014.1.0 x001)
                   Ink Outlines 15.1
                   JPEG 2000 15.1
                   Kurtosis 15.1 (2014.1.0 x001)
                   Lens Blur 15.1
                   Lens Correction 15.1
                   Lens Flare 15.1
                   Liquify 15.1
                   Matlab Operation 15.1 (2014.1.0 x001)
                   Maximum 15.1 (2014.1.0 x001)
                   Mean 15.1 (2014.1.0 x001)
                   Measurement Core 15.1 (2014.1.0 x001)
                   Median 15.1 (2014.1.0 x001)
                   Mezzotint 15.1
                   Minimum 15.1 (2014.1.0 x001)
                   MMXCore Routines 15.1 (2014.1.0 x001)
                   Mosaic Tiles 15.1
                   Multiprocessor Support 15.1 (2014.1.0 x001)
                   Neon Glow 15.1
                   Note Paper 15.1
                   NTSC Colors 15.1 (2014.1.0 x001)
                   Ocean Ripple 15.1
                   OpenEXR 15.1
                   Paint Daubs 15.1
                   Palette Knife 15.1
                   Patchwork 15.1
                   Paths to Illustrator 15.1
                   PCX 15.1 (2014.1.0 x001)
                   Photocopy 15.1
                   Photoshop 3D Engine 15.1 (2014.1.0 x001)
                   Photoshop Touch 14.0
                   Picture Package Filter 15.1 (2014.1.0 x001)
                   Pinch 15.1
                   Pixar 15.1 (2014.1.0 x001)
                   Plaster 15.1
                   Plastic Wrap 15.1
                   PLY 15.1 (2014.1.0 x001)
                   PNG 15.1
                   Pointillize 15.1
                   Polar Coordinates 15.1
                   Portable Bit Map 15.1 (2014.1.0 x001)
                   Poster Edges 15.1
                   Radial Blur 15.1
                   Radiance 15.1 (2014.1.0 x001)
                   Range 15.1 (2014.1.0 x001)
                   Read Watermark 4.0
                   Render Color Lookup Grid NO VERSION
                   Reticulation 15.1
                   Ripple 15.1
                   Rough Pastels 15.1
                   Save for Web 15.1
                   ScriptingSupport 15.1
                   Shake Reduction 15.1
                   Shear 15.1
                   Skewness 15.1 (2014.1.0 x001)
                   Smart Blur 15.1
                   Smudge Stick 15.1
                   Solarize 15.1 (2014.1.0 x001)
                   Spatter 15.1
                   Spherize 15.1
                   Sponge 15.1
                   Sprayed Strokes 15.1
                   Stained Glass 15.1
                   Stamp 15.1
                   Standard Deviation 15.1 (2014.1.0 x001)
                   STL 15.1 (2014.1.0 x001)
                   Sumi-e 15.1
                   Summation 15.1 (2014.1.0 x001)
                   Targa 15.1
                   Texturizer 15.1
                   Tiles 15.1
                   Torn Edges 15.1
                   Twirl 15.1
                   U3D 15.1 (2014.1.0 x001)
                   Underpainting 15.1
                   Vanishing Point 15.1
                   Variance 15.1 (2014.1.0 x001)
                   Virtual Reality Modeling Language | VRML 15.1 (2014.1.0 x001)
                   Water Paper 15.1
                   Watercolor 15.1
                   Wave 15.1
                   Wavefront|OBJ 15.1 (2014.1.0 x001)
                   WIA Support 15.1 (2014.1.0 x001)
                   Wind 15.1
                   Wireless Bitmap 15.1 (2014.1.0 x001)
                   ZigZag 15.1

                Optional and third party plug-ins: NONE

                Plug-ins that failed to load: NONE
                Installed TWAIN devices: NONE

                • 5. Re: Re: CLC error
                  Silkrooster Adobe Community Professional & MVP

                  To speed up the process, here is the wer file :










                  Sig[0].Name=Application Name


                  Sig[1].Name=Application Version


                  Sig[2].Name=Application Timestamp


                  Sig[3].Name=Fault Module Name


                  Sig[4].Name=Fault Module Version


                  Sig[5].Name=Fault Module Timestamp


                  Sig[6].Name=Exception Code


                  Sig[7].Name=Exception Offset


                  DynamicSig[1].Name=OS Version


                  DynamicSig[2].Name=Locale ID


                  DynamicSig[22].Name=Additional Information 1


                  DynamicSig[23].Name=Additional Information 2


                  DynamicSig[24].Name=Additional Information 3


                  DynamicSig[25].Name=Additional Information 4


                  UI[2]=C:\Program Files (x86)\ATI Stream\bin\x86_64\clc.exe

                  UI[3]=clc.exe has stopped working

                  UI[4]=Windows can check online for a solution to the problem.

                  UI[5]=Check online for a solution and close the program

                  UI[6]=Check online for a solution later and close the program

                  UI[7]=Close the program

                  LoadedModule[0]=C:\Program Files (x86)\ATI Stream\bin\x86_64\clc.exe




                  FriendlyEventName=Stopped working



                  AppPath=C:\Program Files (x86)\ATI Stream\bin\x86_64\clc.exe

                  • 6. Re: Re: CLC error
                    Silkrooster Adobe Community Professional & MVP

                    Just so we are all on the same page, the reason for reformatting the drive was video driver issues causing blue screens. Some drivers were missing and I strongly believe the registry was corrupted do to the registry cleaner that I thought was helping.

                    I no longer get the blue screen (so far) but I am getting freezes which may be due to an issue with the drive. So far it only froze twice on me since I refreshed the drive. Once was during a windows update the other was viewing this forum.

                    So I can not rightfully blame anything on Adobe at this point for bugs. But I can not rule it out yet either, which is why I am greatful for any help especially from those that work at Adobe.

                    • 7. Re: Re: CLC error
                      Silkrooster Adobe Community Professional & MVP

                      Update, disabling the open CL seams to take care of it. First I tried disabling the graphics processor, but that stops other features from working, so tonight I tried disabling open cl and that seams to take care of it.

                      My guess is my card is getting old and the open gl code is getting more advanced than my card.

                      I also had to disable the open gl in my web browser and Silverlight, as I believe those were crashing my system as well.

                      I will let you know if this works. It is looking like I need to upgrade my card.