Hello, my Creative Cloud free-trial has expired and now when I open a product it is asking me for a serial number to activate it. So, the system is not recognizing my Creative Cloud subscription! Then it asks me to redeem a redemption code with a redemption code, but I do not have a redemption code. How can we solve this so I can continue using my products? Thanks!
I have the same problem
You say your FREE trial has expired, and then you say you have a subscription... which is it? Do you have a paid subscription?
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)