3 Replies Latest reply: Sep 9, 2014 7:27 PM by Liam Dilley

forward workflow cases?

Typemaniac Sep 8, 2014 10:40 AM

Hello,

I have a client with an online job application form. When people apply for a job, an email with the attachment is sent to users at the company. Unfortunately, the user's email went down for a week and now there is a backlog of 30 or 40 workflow notifications in the system.

I'm wondering if there is a way to forward cases with their attached files in bulk? (i.e. CRM --> Cases)

TIA for any help.

1. Re: forward workflow cases?

Liam Dilley Sep 8, 2014 3:16 PM (in response to Typemaniac)

You can make a custom report.
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2. Re: forward workflow cases?

Typemaniac Sep 9, 2014 10:37 AM (in response to Liam Dilley)

Reports don't forward the original file attachments.
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3. Re: forward workflow cases?

Liam Dilley Sep 9, 2014 7:27 PM (in response to Typemaniac)

If there are files no, and there is no bulk way to do it outside this.
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