This is the official drill which would be applicable to your Premiere Elements matter.....
The document contains a link for Contact Us. But, it leaves the navigating to Chat Panel up to you.To help you to navigate the path to Chat to discuss the license transfer, please click on the following link
The path titles
Membership, account, payment
I have set the link for the path. If the link does not hold the set, then you will need to navigate to Chat Panel using the titles above as guides. I checked the path, and there was an active Chat Panel at it end just a few minutes ago.
Any questions or need clarification, please do not hesitate to ask.