1 Reply Latest reply on Sep 9, 2014 1:32 AM by greule

    I can't get LR Mobile to sync

    KaceyS

      I currently have 7 photos constantly trying to sync, but never completes.... HELP!! I have space, I'm logged in. I'm out of ideas and been troubleshooting for 4 days now. Anyone have any suggestions?

        • 1. Re: I can't get LR Mobile to sync
          greule Adobe Employee

          Are you running the latest Lr Desktop 5.6 version. If not I would recomment to update since we have fixed lots of sync issues with this version.

           

          If you alreday use  version 5.6  try to remove the sync.lrdata file and restart LrD. This would restart/refresh the sync (only metadata).
           
          Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr deskktop, and then wait if that helps. If not, create at this point a Lr diagnostic log which can hopefully provide some clues.
             
          You can find the  sync.lrdata file here:
           
          On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
          On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata


          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button


           
          - Guido