7 Replies Latest reply on Sep 15, 2014 11:19 AM by samsharpe

    I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!

    samsharpe

      I have tried several times over the past 36 months to get the updates version of FLASH to install on my MAC.  It just won't do it.  I have gone to the Adobe Trouble shooting guide and followed all the steps.  Please help.  I am beyond frustrated!!!!!

        • 1. Re: I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!
          m_vargas Adobe Employee

          Hi Sam,

           

          I apologize for your frustration in attempting to install Flash Player on your OS X 10.8 system.  Unfortunately, "It just won't do it" doesn't provide sufficient information for us to assist.  Please provide more information on behaviour preventing installation and we'll be glad to help.

           

          Where are you downloading the installer from (get.adobe.com/flashplayer or eslewhere)?  What happens when you launch the installer? What error, if any is returned when you attempt to install?  Etc...

           

          Also, screenshots are very helpful (The specified item was not found.).

           

          --

          Maria

          • 2. Re: I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!
            samsharpe Level 1

            Here is screen shot of what is going on when I try to install.  It always goes to 82% Install, then stops.  I always get the same Error Message.  "Error: General Installation Error".  You can see it from the screen shot below.  I have gone to all the settings in the browersers as the manual has instructed and set them accordingly.  I always download the whole thing from the internet when I get an update screen that pops up on my screen when I log on.

             

            That's about all I can tell you.  This has gone on this way for some time now.  I'm not a computer pewrson.....that's all I know about it.

            Thanks,

            Sam 

             

             

             

             

             

             

            Sam Sharpe

            Virtual Tours Of Charlotte

             

            The Fusion of Vision and Light

            704.905.4722

            www.VTC-Home.com

            • 3. Re: I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!
              samsharpe Level 1

              Did you ever get the information I sent to you?

              Thanks,

              Sam

               

               

               

               

               

              Sam Sharpe

              Virtual Tours Of Charlotte

               

              The Fusion of Vision and Light

              704.905.4722

              www.VTC-Home.com

              • 4. Re: I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!
                m_vargas Adobe Employee

                Hi Sam,

                 

                The screenshot is not appearing in your post. Is this from the online installer downloaded from get.adobe.com/flashplayer, or the offline installer downloaded from Installation problems | Flash Player | Mac?

                 

                Can you please post the following two log files?

                • /private/var/log/install.log
                • /Users/YourUserID/Library/Logs/FLashPlayerInstallManager.log

                 

                They'll be fairly large, so you can upload them using the instructions here, How to share a document.

                 

                Thank you.

                 

                --

                Maria

                • 5. Re: I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!
                  samsharpe Level 1

                  I did all that stuff that is referenced in Installation problems | Flash Player | Mac?

                   

                  I have no idea what a "Log File" is.....so  I would have an easier flying to the Moon than figure that out.

                   

                  What occurs is this:

                  1) I download the Adobe Flash Player Installer

                  2) I start the Install

                  3) I ALWAYS get the same message at roughly 82% Install:  "Error: General Installation Error". 

                   

                  This is the same thing that happens over and over.  I have done everything that is referenced in the Installation problems | Flash Player | Mac post.

                   

                  On another note, I have ALWAYS been able to ib=nstall FLASH on every update up until about 6 months ago.  I know my original Post said "the past 36 months", but I meant to say the past 6 months.

                   

                  Thanks,

                  Sam

                   

                  It is the same failure every time.

                  Thanks,

                  Sam  

                   

                   

                   

                   

                   

                   

                   

                  Sam Sharpe

                  Virtual Tours Of Charlotte

                   

                  The Fusion of Vision and Light

                  704.905.4722

                  www.VTC-Home.com

                  • 6. Re: I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!
                    m_vargas Adobe Employee

                    Hi Sam,


                    I understand your frustration.Unfortunately, based on the information provided, I really have no idea why the installer is failing for you, that is why I need to get the log files that are created whenever Flash Player is installed, which will hopefully provide some information.  Please launch Finder and navigate to the two locations I mentioned in my previous comment and provide the files requested, following the instructions previously provided.  Alternatively from launching Finder, in the main Apple toolbar, at the top of the page, click on 'Go' then 'Go to Folder' in the submenu, then in the text field type the directory location /private/var/log and click the 'Go' button.  Finder will open to this location.  Look for the file install.log.  Repeat for the FlashPlayerInstallManager.log file in /Users/YourUserID/Library/Logs/.

                     

                    Thank you.

                     

                    --

                    Maria

                    • 7. Re: I can't get FLASH to Instal on my MAC  OSX 10.8.5  Beyand Frustrating!
                      samsharpe Level 1

                      I'm completely lost.  There are several Installer Logs, I have no clue what to do.  As far as the uploading whatever it is, I have no idea how to use the process you outlined.....nor can I figure it out.

                      I need you to simplify this.  I spend a TON of money with Adobe, surly someone can call and help with this.  OR, make this process simple.  I'm not a software engineer, nor am I the guy that works on computers.  I am confused.  I need the simplest way to retrive this info that you need.  I also need a simple way to get it to you.....possibly an E-Mail address?  My business has come to depend upon this program.  I NEED HELP THAT IS DOABLE WITH MY KNOWLEDGE LEVEL, AND CAN BE SATISFIED FAST. 

                       

                      Please respond with a phone call, or someone who can simplify this.

                       

                      Thanks,

                      Sam

                       

                       

                       

                       

                      /private/var/log

                       

                       

                       

                       

                       

                      Sam Sharpe

                      Virtual Tours Of Charlotte

                       

                      The Fusion of Vision and Light

                      704.905.4722

                      www.VTC-Home.com