1 Reply Latest reply on Sep 9, 2014 8:51 PM by Carl Sun

    Photoshop does not appear in Product List

    jlillyreed

      I am on Mac O/SX 10.9.4.  I have installed Extension Manager CC (version 7.0.0.347) and Photoshop CC 2014 (20140508.r.58 x64). I would like to use the GuideGuide (GuideGuide) extension in photoshop. I opened Photoshop, clicked on "Help > Manage Extensions...". Extension Manager opens up. Takes a while to load. Upon loading, no products appear in the "products" pane, only a grey square with the word "Others" next to it. When I try to install the extension I get the following error: "This extension can not be installed, it requires Photoshop version 12 or greater".

       

      I have used the following script: BridgeTalk.__diagnostics__; in ExtendScript Toolkit with the following results:

       

      Result: BridgeTalk Diagnostics

      ----------------------

       

        Info:

        Name = estoolkit-4.0

        Status = PUMPING

        Group = cs

        Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 40

        Logging: = OFF

        Now = 16:32:03

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 50ms

        Last pump = 48ms ago

       

        Ping: 7

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

        SETUPTIME: thread=0ms, left=56ms

        Timeout = undefined

        Handler = undefined

       

        Instances: 3

       

        estoolkit-4.0#dbg:

       

        msg[16:32:03]: 00000035

        @BT>Version = 2.05

        Target = estoolkit-4.0#dbg

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:mac18825

        Timeout = 15:32:04

        Type = Ignore

        Response-Request = Timeout

        Headers = (no headers)

        Timestamp = 16:32:03

        Serial-Number = 35

        Received = undefined

        Result = undefined

        Error = undefined

        Body = (empty)

       

        Incoming: 1

       

        Outgoing: 0

       

        Handler: 9

        ExtendScript = for all messages

        Error = for only msg #25

        Error = for only msg #27

        Error = for only msg #31

        Result = for only msg #35

        Error = for only msg #35

        Timeout = for only msg #35

        Result = for only msg #37

        Error = for only msg #37

       

        estoolkit-4.0#estk:

       

        msg[16:32:03]: 00000037

        @BT>Version = 2.05

        Target = estoolkit-4.0#estk

        Sender = estoolkit-4.0#dbg

        Sender-ID = localhost:mac18825

        Timeout = 16:42:03

        Type = Debug

        Response-Request = Result Error

        Headers = (no headers)

        Timestamp = 16:32:03

        Serial-Number = 37

        Received = undefined

        Result = undefined

        Error = undefined

       

        Body: 107 bytes

        Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

       

        Incoming: 1

       

        Outgoing: 0

       

        Handler: 1

        ExtendScript = for all messages

       

        estoolkit-4.0: (main)

       

        Incoming: 0

       

        Outgoing: 0

       

        Handler: 1

        ExtendScript = for all messages

       

        Targets: 15

        Connector = PCD

       

        Installed: 0

       

        Running: 0

       

        fireworks-11.1:

        Group = cs

        Path = /Applications/Adobe Fireworks CS5.1/Adobe Fireworks CS5.1.app

        Display Name = Adobe Fireworks CS5.1

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.Fireworks

        Status = (not running)

        ExeName = Adobe Fireworks CS5.1.app

       

        ame-5.5:

        Path = /Applications/Adobe Media Encoder CS5.5/Adobe Media Encoder CS5.5.app

        Display Name = Adobe Media Encoder

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        BundleID = com.adobe.ame.application

        Status = (not running)

        ExeName = Adobe Media Encoder CS5.5.app

       

        bridge-4.1:

        Group = cs

        Path = /Applications/Adobe Bridge CS5.1/Adobe Bridge CS5.1.app

        Display Name = Bridge CS5.1

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        BundleID = com.adobe.bridge4.1

        Status = (not running)

        ExeName = Adobe Bridge CS5.1.app

       

        devicecentral-3.5:

        Group = cs

        Path = /Applications/Adobe Device Central CS5.5/Adobe Device Central CS5.5.app

        Display Name = Adobe Device Central CS5.5

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.devicecentral-3.5

        Status = (not running)

        ExeName = Adobe Device Central CS5.5.app

       

        dreamweaver-11.5:

        Group = cs

        Path = /Applications/Adobe Dreamweaver CS5.5/Adobe Dreamweaver CS5.5.app

        Display Name = Adobe Dreamweaver CS5.5

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.dreamweaver-11.5

        Status = (not running)

        ExeName = Adobe Dreamweaver CS5.5.app

       

        estoolkit-3.6:

        Group = cs

        Path = /Applications/Utilities/Adobe Utilities-CS5.5.localized/ExtendScript Toolkit CS5.5/ExtendScript Toolkit.app

        Display Name = ExtendScript Toolkit CS5.5

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = (not running)

        ExeName = ExtendScript Toolkit.app

       

        estoolkit-4.0: PUMPING

        Group = cs

        Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

        Display Name = ExtendScript Toolkit CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        Status = PUMPING

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 49

        Logging: = OFF

        Now = 16:32:03

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

        Thread: estoolkit-4.0#thread

        Avg. pump interval = 50ms

        Last pump = 249ms ago

       

        Ping: 7

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

        STATUS: PUMPING

        Timeout = undefined

        Handler = undefined

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

        SETUPTIME: thread=0ms, left=56ms

        Timeout = undefined

        Handler = undefined

        ExeName = ExtendScript Toolkit.app

       

        exman-5.5:

        Group = cs

        Path = /Applications/Adobe Extension Manager CS5.5/Adobe Extension Manager CS5.5.app

        Display Name = Adobe Extension Manager CS5.5

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.exman

        Status = (not running)

        ExeName = Adobe Extension Manager CS5.5.app

       

        exman-7.0: IDLE

        Group = cs

        Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

        Display Name = Adobe Extension Manager CC

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.exman

        Status = IDLE

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 3.92.104

        Next serial number = 3

        Logging: = OFF

        Now = 16:32:05

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

        exman-7.0: IDLE

       

        Thread: exman-7.0#thread

        Avg. pump interval = 3298ms

        Last pump = 201ms ago

       

        Ping: 7

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

        STATUS: IDLE

        Timeout = undefined

        Handler = undefined

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

        SETUPTIME: thread=1ms, left=961ms

        Timeout = undefined

        Handler = undefined

        ExeName = Adobe Extension Manager CC.app

       

        flash-11.5:

        Group = cs

        Path = /Applications/Adobe Flash CS5.5/Adobe Flash CS5.5.app

        Display Name = Adobe Flash Pro CS5.5

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        BundleID = com.adobe.flash

        Status = (not running)

        ExeName = Adobe Flash CS5.5.app

       

        flashcatalyst-1.5:

        Group = cs

        Path = /Applications/Adobe Flash Catalyst CS5.5/Adobe Flash Catalyst CS5.5.app

        Display Name = Adobe Flash Catalyst CS5.5

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        Status = (not running)

        ExeName = Adobe Flash Catalyst CS5.5.app

       

        illustrator-15.1:

        Group = cs

        Path = /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app

        Display Name = Adobe Illustrator CS5.1

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        BundleID = com.adobe.illustrator

        Status = (not running)

        ExeName = Adobe Illustrator.app

       

        indesign-7.5:

        Group = cs

        Path = /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app

        Display Name = Adobe InDesign CS5.5

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        BundleID = com.adobe.InDesign

        Status = (not running)

        ExeName = Adobe InDesign CS5.5.app

       

        photoshop-80.032: IDLE

        Group = cs

        Path = /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app

        Display Name = Adobe Photoshop CC 2014

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = ON

        BundleID = com.adobe.Photoshop

        Status = IDLE

       

        Info:

        Group = cs

        Version = 2.0

        Build = ES 4.5.5

        Next serial number = 11

        Logging: = OFF

        Now = 16:32:08

       

        Messages:

        Message Version = 2.05

        Authentication = ON

        Digest = ON

       

        photoshop-80.032: IDLE

       

        Thread: photoshop-80.032#thread

        Avg. pump interval = 200ms

        Last pump = 201ms ago

       

        Ping: 7

       

        ECHO_REQUEST: ECHO_RESPONSE

        Timeout = undefined

        Handler = undefined

       

        STATUS: IDLE

        Timeout = undefined

        Handler = undefined

       

        MAIN: MAIN

        Timeout = undefined

        Handler = installed

       

        LAUNCHED: LAUNCHED

        Timeout = undefined

        Handler = installed

       

        DIAGNOSTICS: DIAGNOSTICS

        Timeout = undefined

        Handler = installed

       

        INFO: INFO

        Timeout = undefined

        Handler = installed

       

        SETUPTIME: thread=1ms, left=586ms

        Timeout = undefined

        Handler = undefined

        ExeName = Adobe Photoshop CC 2014.app

       

        switchboard-2.0:

        Group = cs

        Path = /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app

        Display Name = SwitchBoard 2.0

        MsgAuthentication = ON

        MsgDigest = ON

        ESTK = OFF

        Status = (not running)

        ExeName = SwitchBoard.app

       

        Installed: 12

       

        Running: 3

       

        Groups: 142

       

        cs3:

        acrobat-8.0

        aftereffects-8.0

        soundbooth-1.0

        bridge-2.0

        contribute-4.5

        devicecentral-1.0

        dreamweaver-9.0

        encore-3.0

        estoolkit-2.0

        fireworks-9.0

        flash-9.0

        illustrator-13.0

        indesign-5.0

        indesignserver-5.0

        incopy-5.0

        photoshop-10.0

        premiere-3.0

        premierepro-3.0

        stockphotos-1.5

        audition-3.0

       

        cs4:

        acrobat-9.0

        aftereffects-9.0

        soundbooth-2.0

        bridge-3.0

        contribute-5.0

        devicecentral-2.0

        dreamweaver-10.0

        encore-4.0

        estoolkit-3.0

        fireworks-10.0

        flash-10.0

        illustrator-14.0

        indesign-6.0

        indesignserver-6.0

        incopy-6.0

        photoshop-11.*

        premierepro-4.0

        audition-4.0

        ame-1.0

        exman-2.0

       

        cs5:

        acrobat-9.0

        aftereffects-10.0

        soundbooth-3.0

        bridge-4.0

        contribute-6.0

        devicecentral-3.0

        dreamweaver-11.0

        encore-5.0

        estoolkit-3.5

        fireworks-11.0

        flash-11.0

        illustrator-15.0

        indesign-7.0

        indesignserver-7.0

        incopy-7.0

        photoshop-12.*

        premierepro-5.0

        audition-5.0

        ame-2.0

        exman-3.0

        flashbuilder-4.0

        flashcatalyst-1.0

       

        ts1:

        captivate3-en_us

        captivate3-fr_fr

        captivate3-it_it

        captivate3-ja_jp

        captivate3-es_es

        captivate3-de_de

       

        ts2:

        captivate-4.0

       

        el2:

        captivate-5.0

       

        as1:

        acrobat-10.0

       

        ts3:

        robohelp-9.0

        framemaker-10.0

       

        cs55:

        aftereffects-10.5

        audition-4.0

        bridge-4.1

        contribute-6.1

        devicecentral-3.5

        dreamweaver-11.5

        encore-5.1

        estoolkit-3.6

        fireworks-11.1

        flash-11.5

        illustrator-15.1

        indesign-7.5

        indesignserver-7.5

        incopy-7.5

        photoshop-55.*

        premierepro-5.5

        ame-2.5

        exman-5.5

        flashbuilder-4.5

        flashcatalyst-1.5

        switchboard-2.0

       

        el25:

        captivate-5.5

       

        cs60:

        aftereffects-11.0

        audition-5.0

        bridge-5.*

        contribute-6.88

        devicecentral-4.0

        dreamweaver-12.0

        encore-6.0

        estoolkit-3.8

        fireworks-12.0

        flash-12.0

        illustrator-16.*

        indesign-8.0

        indesignserver-8.0

        incopy-8.0

        photoshop-60.*

        premierepro-6.0

        ame-6.0

        exman-6.0

        flashbuilder-4.52

        switchboard-2.0

        prelude-1.0

        speedgrade-6.0

       

        el60:

        captivate-60.*

       

        ts4:

        robohelp-10.0

        framemaker-11.0

       

        cs70:

        audition-6.0

        bridge-6.*

        dreamweaver-13.0

        encore-7.0

        fireworks-13.0

        flash-13.0

        illustrator-17.*

        indesign-9.*

        indesignserver-9.0

        incopy-9.*

        photoshop-70.*

        premierepro-7.0

        ame-7.0

        exman-7.0

        flashbuilder-5.0

        prelude-2.0

        estoolkit-4.0

        aftereffects-12.0

       

        el70:

        captivate-70.*

       

        cs80:

        bridge-6.*

        photoshop-80.*

        estoolkit-4.0

      ----------------------